Client Review on 40/40

Arely Lopez

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Arely Lopez

Negative Review

August 08, 2019

1.0 / 5.0

Reviewed on Aug 08, 2019

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This is the worst bank ever. Do not come here. They are so slow. They only have about 3 tellers. They are so bad at communicating. I have a savings account and they keep charging me a monthly fee when they are not supposed to. Not only that but I PERSONALLY went with my friend to the bank to BLOCK his ex wife from using his credit cards because she was abusing the use of them. The manager told us she would BLOCK her from the credit cards. We get a statement and she is STILL using the cards. We go back to the bank and they say that it’s OUR responsibility to pay all the charges she’s putting in when we WENT AND WE SPOKE TO THE MANAGER AND SHE CONFIRMED SHE WOULD BLOCK THE EX WIFE. All they could tell us was that there was a misunderstanding and that it’s not their responsibility. It IS. The bank messed up and did NOT block the person they were instructed to block failing to protect their Customers. I’m sick of this bank. I’m moving to chase.

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