5104 York Wellness
5104 York Blvd. | Los Angeles, California, 90042Client Reviews on 5104 York Wellness
- 2.3 / 5.0
3 Reviews
Feedback:
I really don't know how to rate this facility. I have been in there twice. The 1st time I would have given them a 5 star rating. The 2nd time was a 2 or 3 rating. The 1st time I was getting bed baths, bed changed routinely, and quick response to my light being on. The 2nd time I had to ask for all types of what I consider routine jobs by the nurses. I have to say one thing that impressed me was the cleanliness. The 1st time there was no urine or feces smell. Housekeeping was in the room every day and the floors were mopped and waxed. The 2nd trip, housekeeping was in every day but I didn't see the floor people. However, I still didn't notice a smell. 2nd stay there was truly disappointing.
Feedback:
The staff is caring and responds immediately to all the family's concerns and questions. BUT IT IS SO HOT IN THIS FACILITY!There must be no air-conditioning. The staff break room had 2 or 3 high power fans and many of the staff members were using paper fans to keep cool. It was 105 degrees outside, on my latest visit, and when I entered this facility, I did not feel a difference in temperature. My family had to cut the visit short because we were all sweating & our clothing became wet! When I asked a staff member for a fan for our great grandma, I was informed that we had to bring one. Indeed we will. I am bothered that this center allows these conditions for both their employees and patients-elderly, sickly and vulnerable. Whenever there is a heatwave, authorities announce that the elderly and young children are most at risk of heat stroke, but this medical facility does not seem to know this.
Feedback:
The nursing staff and director of nursing are caring, nice and advocating for my brother. But the doctor there does not listen too well with the concerns of family/relatives who has a medical background. Although, he was good in communicating with me via email. They kept my brother there who has end stage liver cirrhosis too long before he was transported to the ER and admitted to the hospital. They almost could not transport him on a regular med truck because his blood pressure was very very low. This was discovered only just before transport. The evening charge nurse was very rude telling me she has 100 patients to care for and even told my brother when he asked what the problem is said..."your sister is the problem!". The place is quite depressing and not very clean. If not for the caring staff, I would give them 2 stars only.
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