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Last Updated June 1, 2026
American Wellness Center
3632 W. Colorado Ave. | Colorado Springs, Colorado, 80904
Client Review on American Wellness Center
Feedback:
Great at therapy but horrible on the adminstrative side! They have no stream line procese for appointment reminders. We saw the therapist on a Monday and agreed my fathers next appt was Friday. I asked for a reminder card, they couldn't offer one, we showed up friday and the office was closed. Got a call from the therapist the following Monday, and she said that they meant the following Friday of the next week. Okay, miss communication, which could have been prevented had you offered appt reminders like everyone else! After a conversation with the therapist we hashed out the miscommunication. Showed up Friday and she turned my father away saying she could no longer help him. To put salt on the wound my brother drove from Denver both times to take him. All these events took place in the month of July, I paid for 3 visits and I still have not received a refund for the remaining two. The same therapist sent the refund to my dad who did not pay, which usually you give the money back to the person who tendered the transaction. Two, this same therapist sent a second check out and wrote down the wrong address after I repaeated it to her several times. After that mess up I offered to by and pick up the check and she said I could not because I will be disturbing appointments 😲😲I still have no refund in my hand and I will NEVER recommend this place to anyone! Terrible, terrible customer service and administrative actions. They are very unorganized! If you are going to take hard working people's money, the best practice is to have your systems and processes in place!
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