Client Review on Bernal Heights Collective

M Y

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M Y

Negative Review

November 08, 2019

1.0 / 5.0

Reviewed on Nov 08, 2019

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I used to like this place until tonight. Near the counter is what I thought was a sample of topical oils in a small container. I opened it and to my surprise was nugs of marijuana. After I spent $48 in products some short haired curly girl came up to me and asked why I opened the container. I said I was curious what was inside so I opened it. She went on a rampage for 5 mins about how she couldn't sell the product anymore, down talking me as if I was a 5 year old. I am a grown 40 year old educated woman with 3 degrees. She kept asking me again, why did you feel the need to open the product? "I just told you it was my mistake, I thought it was a samply tester of topical oils. Then she goes on to say all dispensaries are ran the same, when you go to a dispensary they give go over their policy to not open products. I told her I have been to many dispensaries and not once have I ever been told not to open anything, let alone spoken to in this manner. She replies with "I have that hard to believe". I took that as she was insisting I was a liar. Worse experience at this place ever!! This is the last time I will ever spend my hard working money at a place with horrible customer service.

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