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Kalie squires

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Kalie squires

Negative Review

July 07, 2018

1.0 / 5.0

Reviewed on Jul 07, 2018

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Giving 1 star because I can't give 0. I tried to switch from AT&T to T-mobile, got my phone shut off by an associate here (young female) without the carrier switch being confirmed/finalized so I have no service from either AT&T or T-Mobile. It has been over a week and I get the run around from everyone. Associates constantly made excuse for the girl saying all i need is my info from AT&T - which i couldnt retrieve because i had been completely wiped from my account! They were supposed to pay off my phone but cant do that either because of the screw up. They offered me a temporary phone for $150, why do I have to pay for a mistake that wasn't on my end? BS. I regret the switch entirely.

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