BPE Van Nuys
15317 Vanowen St. Ste. #C | Van Nuys, California, 91405Client Reviews on BPE Van Nuys
- 3.9 / 5.0
7 Reviews
Feedback:
Although it's an actual station, the service is substandard. Doors are supposed to stay open until ten pm but the agents are totally absent. They hang out in the back room, behind a closed door, and serve you minutes later. Sometimes ten to twenty. If you paid for a ticket, someone should be accessible and cheerful. I've even seen Greyhound drivers waiting around and delaying their trips because agents are essentially chillin' in the back room.
Feedback:
The station is friendly inside. The steps going down to the street on Van Nuys Blvd. sometimes has encampments on them. The parking lot has pot holes and some holes that one might trip into. Do watch your step. A platform has been being built for over a year. There is construction equipment all about including loose gravel. Again watch your step. See photos.
Feedback:
Always convenient. eventually run into that guy who hates his job for me i met him in the cafe saturday on train 785 mark lopez sat while i waited in the cafe to purchase my items i should have just walked out with my stuff since no one was at the register and when i asked about a price received an attitude shame to deal with when you deal with customers everyday
Feedback:
I was so impressed with this Amtrak station! The woman at the counter was working there alone, but gave such friendly and detailed help to all of us at the station, taking time to go over our trips with each of us. Her instructions were clear and thoughtful and I was moved by the care and kindness she showed my grandmother, who has mild dementia. Travel can be stressful, but her upbeat spirit and calm guidance started our trip off smooth. The station was also very clean, and while small, was a comfortable place to wait for our train.
Feedback:
Pleasantly surprised with the quality of service I received at the Van Nuys station, the lady at the counter was cheerful and answered all my questions. Station is clean and well-maintained, has a couple water fountains too which is a huge help for refilling bottles. My Amtrak Pacific Surfliner train was right on schedule, smooth experience overall!
Feedback:
Great station. It's actually staffed. Yay! Makes things so much better that way. Just wish there was better public transit serving the station. Like more trains. Wish there was a railroad running down Van Nuys Blvd like their used to be many years ago. The public transit serving the station now is terrible. Best thing to do now is to take a ride share service to here, or drive, or get dropped off. There is a dash bus that goes here, plus the 169 local bus and another one. The Van Nuys Flyaway is a couple miles from here on Woodley ave across from the Van Nuys airport, and a great shopping center called The Plant is right up the street.
Feedback:
A very large parking lot where train passengers can leave their car at no additional cost. Inside the station, the customer service agents are extremely courteous and helpful to answer any questions you might have and help you make the right route choice for your particular trip. There have free coffee available, restrooms and a few automated ticket machines. I had a very nice experience and very much like the serviced provided and quality of friendly staff.
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