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Last Updated June 1, 2026
Essence Dispensary | West
5765 W. Tropicana | Las Vegas, Nevada, 89103
Client Review on Essence Dispensary | West
Feedback:
Good product.. terrible service. I put an online order at 3pm and never received a text confirmation to pick it up. I knew they closed at 5pm so I figured I'd get a text the next day. I tried calling the store the next day but there was no answer just voicemail and I hadn't received any text confirmation so I went to another dispensary. At about 425pm I finally get a text for pickup from essence and they closed at 5pm which didn't give me though time to get there. I finally put in another online order the third day because they have a certain product I wanted. I finally got a text back about an hour later. At this point I'm thinking they must be slammed busy down there. When I arrive the security was very nice and escorted me in and called for someone to come check my ID. Nobody came for about 5 minutes and then finally comes out with no apology for the wait. When I get inside Im the only customer inside and about six employees and nobody greeted me or guided me where to go. Finally I get someone's attention and they assist with my order. I tell the guy about my issues ordering and he admits it was his order and couldn't figure out if they had my product or not so he never text me till 2 days later. No apology AGAIN. Management needs to step up at this strip location. Train your employees some customer service and streamline your ordering process because it's terrible right now.
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