Client Review on Evergreen Health Center

David G

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David G

Negative Review

January 06, 2020

1.0 / 5.0

Reviewed on Jan 06, 2020

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The hospital itself is good. Updated and clean, and the staff have always treated my family well.Really it's unfair that I have to put this review here, but there really isn't a great way to provide feedback or this issue that I have found.Evergreen Emergency Services, PS is a billing service that for the life of me I CANNOT figure out why Evergreen insists on using. They have professional billing for the doctor, and hospital billing for the ER services. Wait! Two bills for on visit is not enough, there must be three! For some reason a month or two later you get a bill from Evergreen Emergency Services, PS. That's the full name of the company that I have found. They aren't based locally, the address provided is in Chicago. The representatives I have had the displeasure of working with always seem to hate their lives or at least their job. I'm guessing it's because they know they can't do anything to help whenever I call. It seems the records the maintain are poor, incomplete and/or inaccurate. They don't bill my insurance about fifty percent of the time and I get adjusted bills months down the line.Look, I get it. Insurance and billing is a nightmare. Evergreen itself handles it fine though. And at least I can talk to someone from this time zone or at least this country when I have a problem. I'm mostly ranting because I just got off the phone with a very unhelpful representative. However, the issue remains clear. The third part billing office is cumbersome, confusing, and not customer focused. I want to go to a different ER now just because I do not want to deal with that company. I have three energetic children and between them, My wife, and I, we've been to the ER quite a few times. I absolutely hate the part where I have to figure out how to pay this third bill that comes way late. Heaven forbid I accidentally forget how annoying it is and I use my HRA. No record of an EOB is found because they often forget to bill the insurance. And if they do, the amounts don't match. I urge Evergreen to stop putting unnecessary billing burdens onto the customer. PLEASE.

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Client Review on Evergreen Health Center

David G

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Client Review on Evergreen Health Center

David G

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