Client Review on Farma

Lollie Soul

1 contributions
0 helpful votes

Reply TO REVIEW

Lollie Soul

Negative Review

June 07, 2020

1.0 / 5.0

Reviewed on Jun 07, 2020

Feedback:

I won’t patronize a business that treats my suffering friend this way, or any other suffering human being. Shame on you!ADA Discrimination: Farma Dispensory SE Hawthorne. Consider shopping elsewhere. As a terminally ill cancer patient undergoing chemo during Covid19, I understand and respect the safety protocols that help keep shoppers safer. With masks on, we entered the lobby and were asked to leave my pet outside. I clarified she’s a registered therapy dog, and was still refused. I needed relief and time was being wasted, so I decided to let it go. My caregiver put her in the car and we made our second attempt to give them our business. We handed over our IDs and were then told only one of us could enter the dispensory at a time. Their Covid protocols allow two people in the dispensory space at one time, which they defined that as “two paying customers.” Since my caretaker was only there to assist me, he would not be allowed to enter with me. Their reason? “That would force other paying customers to wait outside, which isn’t safe.” We could see out the windows, there was no one waiting. I’ll also point out that many stores have lines outside their door that abide the state social distancing protocols. So I entered the shop alone. I told the attendant (who I later discovered was the owner) that I was legally blind and my caregiver usually reads to me. I asked if he would read the menu while I stood behind the red line (6 ft away and wearing my mask). He pointed to a screen and suggested I might be able to see it there in larger print. I attempted but could not, and again asked if he would read the short vape menu to me. He refused. Three strikes and you’re out! I left the shop in tears and utterly disappointed in their refusal to make small accommodations so that I could give them my money. My caretaker went in after me to request the name and contact information for the manager so that we could speak with them about our experience. The attendant I attempted to work with revealed he is the owner. He declined to provide any contact information or accept our complaint, stating that he did not refuse me service. It’s technically true that he did not refuse to sell to me. He did refuse to: 1-allow a service animal into the shop, 2- allow a caretaker to accompany a terminally ill chemo patient into the shop, and 3- read the short menu to a legally blind person. These are all very simple and reasonable accommodations that could have won him a regular customer. We took our business to Oregon’s Finest, who were more than happy to accommodate my needs while abiding Gov Brown’s Covid protocols for OR business.

Reply TO REVIEW

Was this review helpful to you?

Yes No

Farma

Client Review on Farma

Lollie Soul

Lollie Soul

Feedback:

Request a quote from
Farma

Email Us

Our Partners

Farma

Client Review on Farma

Lollie Soul

Lollie Soul

Feedback:

Request a quote fromFarma

Email Us

Our Partners

Request a quote from
Farma