Client Review on Garden Grove Medical Center (Store Front Open) Grand Opening !!!!

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Negative Review

November 06, 2019

1.0 / 5.0

Reviewed on Nov 06, 2019

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I went to the ER at Garden Grove Hospital the other night and it was the weirdest most uncomfortable experience I've ever had in an ER. When they opened the doors to the ER, all I could hear was this overpoweringly loud sound of a man's voice conversing over some kind of loudspeaker with the patients or the doctors or something as if he he was remotely trying to diagnose the person. On top of that, there were these constant loud beeps that were so much louder than regular hospital beeping sounds. I mean, it was overwhelming and constant then all the other sounds of staff talking and laughing loudly and cleaning crew loudly using their equipment and overpowering chemicals. I had a fever and they told me that to bring it down I would have to just wear the gown with my underwear and I would be given no blanket and that was their fever reducing solution...I gave them urine and I gave them blood and waited for the results, meanwhile I was only given ibuprofen and Tylenol for pain but no fluids until finally the doctor gave me the results that I had an infection and then the RN IV'd me fluids and antibiotics. I do have to say that the rest of the time there was much more pleasant as it finally quieted down and one of the RNs took over my care. His name was Kenneth. He had such a calm reassuring demeanor and I could tell that he cared. He was gentle and kind and he even brought me some applesauce and water after I told him I was hungry and I really wanted applesauce. He was attentive and I really appreciated his care. I would also like to commend the man who took over after him until I was released but unfortunately I could not see his name tag. He was also a great caregiver. My only other complaint is that after I was discharged early in the morning, I was sitting in the waiting room waiting for my ride. I was just sitting there watching the TV, not bothering anyone. The security guard confirmed that I was waiting for a ride and I said yes. After a while, he approached me and said I could no longer wait there and that I had to go to a different area of the hospital and sit outside on the bench...I was shocked. I reluctantly complied and sat outside in the 6am cold in a spot my ride wouldn't even know to look for me. I was so upset and I was shivering and I started crying. A nurse had come out of the hospital and asked me if I was ok. I told her the situation and she became upset that the security guard would do such a thing. She told me it was my right to wait inside and so I went back in while she had words with the guard. So again I'm just sitting waiting watching the TV and after a while I got kicked out again and this time he said I had to wait at the bus stop. Can you imagine? Been sick in the ER all night and can't even wait inside where it's warm for your ride to come. WTF. RIDICULOUS. I COULDN'T BELIEVE IT.

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Garden Grove Medical Center (Store Front Open) Grand Opening !!!!

Client Review on Garden Grove Medical Center (Store Front Open) Grand Opening !!!!

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Client Review on Garden Grove Medical Center (Store Front Open) Grand Opening !!!!

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