HAI Collective
18401 Eddy St. | Northridge, California, 91325| Monday | Closed |
| Tuesday | Closed |
| Wednesday | Closed |
| Thursday | Closed |
| Friday | Closed |
| Saturday | Closed |
| Sunday | Closed |
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Amenities:
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Medical
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First-Time Patients
FOR ALL NEW PATIENTS!!!!!!!!!-FREE TOP SHELF GRAM OF YOUR CHOICE WITH MIN DONATION OF $11 !!!-$35 CAP ALWAYS !!!*FIND OUR DAILY SPECIALS UNDER DETAILS -\u0026gt; ABOUT US*#WAX CAPITAL !!!
- Year Founded:
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HAI Collective Reviews
Michelle Glittermum
1 contributions
0 helpful votes
- 1.0 / 5.0
Overall Feedback:
I placed an order through Weedmaps before 7:30pm and got the verification text. About 10 mins later, I got the text saying the order was being prepared. A little after 9pm I called and was told the driver had my order and was on his way. At 10:05 I called back and was told they lost my order, then they said it was "somehow" canceled and that just happens sometimes. No apology. Not even a tiny effort to make the situation right. They didn't even seem to believe that making me wait over 2 1/2 hours for a product they never intended to deliver was in any way wrong. Arrogant, awful business. NEVER AGAIN will I order from this garbage dispensary.They sent me a reply:"Hello Jeff. We did sincerely apologize for the inconvenience, as we did not lose your order, but there were simply overwhelmed and we had hoped to get a driver out to you before the legally mandated dispensary closing time of 10 AM. Our last driver was making every available effort to complete all orders.It was me that you spoke with on the phone, after closing hours, and I attempted to apologize and make it right, but I was unable to do so due to the large amounts of yelling and threats I was receiving from you.We also did not appreciate the large amount of continuous ringing to our landline from a 'not listed', 'out-of-state' phone number the very next evening, which took down our entire phone system for the rest of the evening. You managed to take a series of unfortunate events within our new delivery system and made it a personal vandetta to 'punish' us...while hiding behind your wife's name and picture ID"---------------------Here is my response to them:Thank you for the response. My name isn't Jeff, but good guess!My name is Michelle. I placed the order and, after waiting 2 hours, I called and spoke with a woman at your office who told me that she remember our order, the driver had it with him, and that we were the next stop. She promised to call and check in with the driver and then she would update me. We waited another hour and she never called, so we called you back. We originally placed the order on my husband's phone, which quite frankly shouldn't matter.When, after many calls/texts, you didn't answer, we tried calling on my phone. You answered after the first ring. It was apparently you, sir, who spoke with my husband when he explained that we had been waiting three hours for our order and asked for an eta. You told him our order was lost, then you said it "somehow" got canceled, and then that you were closed and couldn't help us. You never once apologized (you were on speakerphone, so I heard). In response, he told you that he was going to leave H.A. I. a bad review, and, I will admit, he did hang up on you at that point. He never in any way yelled at or threatened you. But you know, good try! I really appreciate your response to my review, because you yourself have just proven why no one should ever, under any circumstances, order from your dispensary. Well done! *golf clap*
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