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Last Updated June 1, 2026
Main St. Marijuana - Longview
945 Washington Way | Longview, Washington, 98632
Client Review on Main St. Marijuana - Longview
Feedback:
The customer service at this place is what happens when a company believes themselves to have no competition. After several distasteful encounters there I had one that stuck with me. I've been to this location hundreds of times over the years and early on I always knew I could expect excellent customer service.This is my encounter during this pandemic: I entered and showed my ID to security. He asked me to remove my mask, which I at first complied with but expressed my distaste afterward. He started to argue and expressed his disdain toward other customers that had annoyed him early on in the day. I was already cleared to go in and didn't want to argue with him, so I walked toward the counter. I did attempt to complain about being forced to remove my mask to the manager, but the manager was extremely rude. Without anything climactic happening, no name calling/raised voices, anything harsh/negative, I was denied service. I was denied service because I asked for the manager at all, which was because of his ego. This type of thing happens when a company has enough business to the effect that they aren't worried about pissing off customers, it happens when there's no accountability to the ownership and profits don't matter to those on the ground.I'm a long time customer and I have no idea how many thousands I've spent there, but I'll be taking my business elsewhere.(note to owner: this happened around 820-840 on 4/14/20, manager was white, curly hair, maybe late 20s/early 30s)
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