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Last Updated June 1, 2026
Medicine Man Aurora - Adult Use
1901 South Havana St. | Aurora, Colorado, 80014
Client Review on Medicine Man Aurora - Adult Use
Feedback:
Please rethink your online ordering pickup process in the store, possibly going back to curbside pickup. The point of ordering online is to get in & get out of the store as quickly & conveniently as possible - more quickly than someone who just walks in to buy something at the counter w/o pre-ordering. Instead my experience has been waiting in the pre-order pickup line as I watch customer after customer who had not pre-ordered come in AFTER me & get rung out BEFORE me because a pre-order customer ahead of me wants to add items to their online order.Here is how I have seen other stores handle this situation: If a customer who has ordered online then wants to add something to their order, their online order is rung up and then the customer is asked to move to the non-pre-order registers to purchase their other items. This way the pickup line keeps moving smoothly for the convenience of those customers who had the foresight to pre-order. What this does is it deters those customers who regard the online ordering process as simply a "FastPass" to the front of the checkout line (they'll order something small & inexpensive online, then when they get to the online pickup register they'll fill the rest of their order at their leisure).I know it's out of the cashiers' hands if the customer has a question that requires an elaborate answer ("What does THC & CBD stand for & how will they affect me?" No joke. In the pre-order pickup line), but other situations can be avoided and streamlined a bit better.And the cashiers were not wearing masks.Thank you.
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