Oasis Cannabis club
13120 Pearblossom Highway | California, United States, 93553Client Reviews on Oasis Cannabis club
- 2.8 / 5.0
39 Reviews
Feedback:
Came here on June 24th 2020 at 1:25 and the budtender was ridiculously rude. Waved his hands in my face to step back when there's already a protective glass between us and I wasn't able to read the menu from that far. My boyfriend and I were deciding what to get and the budtender yelled at us to step away from each other and I needed to be 6 feet apart from the person I came with but the couple he was helping before were allowed to stand next to each other the whole time. Walked out without buying anything and I usually come here all the time. Never again.
Feedback:
I ordered 3g of dab oil and only received 2.5g. One of my 1g containers was a .5 container. I called them and told them about this issue three times. I have been ignored, and they really don't care. I thought it was just their side issue and they would fix it asap, but now I believe it was a delivery driver who swapped out my 1g for a .5g of the same oil. The problem here is that I was stolen from by a big business, and they refuse to do anything about it. I am a 100% disabled veteran and Oasis stole from me.I spend at least 300$ there every single month buying my medicine and have acquired over 2000 points from their system, enough to redeem a full ounce of flower for 1 penny. I spend thousands, and this is the FIRST issue I have had with them. The first issue after so much business and no response to me. I will never shop here again. Go to Essance or The Grove, as their prices are nearly the same, but at least you wont get stolen from or ignored if an issue happens. Don't give these guys business, they don't care about VETS, and they dont care about YOU
Feedback:
MANAGER HUNG UP ON ME THIS placE doesn't have there stuff together. THEY SENT ME A RECIPT OF A DIFFERNET PATIENT AT.placed an order at12 pm and was told my time frame was 4pm to 8pm the same day. I was not notified all day till the next day saying oh we're in our way. Everytime I get my order the extracts come all melted and all over the place cause it's just thrown in the bag. I've had a delivery driver make me come to his car instead of coming up to my door like all the other drivers I've had come to my place. This is the worst experience ever right before an holiday. And they set there phones so nobody can get thru and I've sat on hold for over 2 hours saying I'm in queue it's a joke. Delivery driver called me to tell me total was 160 when online it said 118 and then when they get to my door it will be a different total. And then they will bam you if you leave a bad review lmao.
Feedback:
I ordered and 3 hours later I was smoking quality weed. Thanks for being there for us during this time . The whole order process was easy. Oasis thank you for your communication . From the time I placed the order to delivery . When the order was out for delivery You can track your order all the way to your Front curb . Looking forward to using your service in the future.
Feedback:
I spent $95.96 on product got charged 17$ in taxes And was still charged a 10$ delivery fee you guys Advertise spend $100 and no delivery fees your petty for still charging me a delivery fee then I had to wait 8 hour to receive my product.... only way to cancel order is over the phone but you guys don’t answer wait on the phone for a hour and a half just to see how long it would take you guy’s to answer smh set it up it’s too many dispensaries In Vegas for y’all to be acting like y’all ain’t got no competition
Feedback:
My first experience was awesome, they delivered to me in Boulder City. Excellent product and service.Since then, it appears they won’t deliver here anymore . I tried to order from their site and was denied due to location. I then called, after waiting on hold for 40 minutes left a VM. Was trying to see if it was an error or if I had to drive in. I NEVER got a call back.Fast forward a week to today. Ordered curbside. It took me two hours round trip after it took around 30 minutes to pick up my order.I get home, wrong product. I called, of course no answer so left a message again in hopes they would make an exception and deliver the product I ordered online. No answer still, can’t seem to email them for support either. I guess I am just screwed, they really seem to have a massive lack of customer service and obviously have issue ls filling a written order properly. I am bummed, they have an excellent product but rate at a 10 out of 100 on customer service and accuracy. It is not being managed well at the moment, they really should work on a process that doesn’t put a customer through two hours of time to get the wrong product. Wish my experience was better, but as of now I will search for other places to purchase. CHECK your order completely before leaving their premise if you choose to shop here.With some tweaks focused on the customer experience it could be an excellent place to shop, but recently they are having serious issues and good luck contacting them. Shop at your own risk!
Feedback:
Always cool and professional, always clean and up to date on outside and inside of facility. Here's a little secret when you go inside ask for the Weed Genie. Weed Genie will grant you the best deals everytime. If the weed genie is not there just whisper to one of the sales clerk and say the weed genie sent you and watch what happens. Seeing is believing.😉👊
Feedback:
I’ve only gotten delivery here 3 times during COVID19, because my usual dispensary doesn’t deliver anymore. The drivers have been nothing but awesome. The process, though, is a joke. I’ve sat around all day wondering when they’re going to come by and I’m in the dark until about maybe minutes before. Or if they actually call, I’m told they’re coming soon and then it’s another 2 hours. I also have an issue of being extremely overcharged here. How does my $77.95 total order go to $88.87? Also, if you’re going to give discounts to medical, at least honor them. Where are these extra charges coming from?
Feedback:
Placed an order on 4/20 around 6/6:30 and received a text message saying they were preparing my order about 10 min later. I received no more notifications after that and never received my order. I realize that it was probably slammed it being 4/20 and all so figured worse case scenario I would get it next day like some of these other reviews. Its now been 24 hours since my order and have yet to receive a courtesy email or text or update of any kind. Was on hold with them for an hour on 4/20 and an hour and a half today. ???? First time ordering from them and nothing good has come from it.
Feedback:
I am only rating this one star because on 4-21 my brother who lives with me ordered for his first ever delivery or order or any kind thru oasis. Based on my recommendation because he had no other experience with using a dispensary. I have been a customer since opening night for recreational and I was one of the first 100 customers. So back to my brother order. He ordered $120 worth of product and when the delivery driver showed up a day late on 4-22 only after my brother called three times to finally get someone on the phone to confirm they would get his order out on 4-22. The driver gives my brother the sealed bag and form for him to sign and takes off. When my brother opened the package he was missing one vape pen and one gram. He calls and you guys say per the video they don't see anything wrong and will check a few other things and make it right. Of course three days late nothing has been done. I have been a customer for a long time and you will lose my business and my brother's over $60 bucks. This needs to be made right.
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