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Erin Lotz

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Erin Lotz

Negative Review

July 07, 2019

1.0 / 5.0

Reviewed on Jul 07, 2019

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I have kreation 3-5 x a week from the Venice, Marina Del Rey and Brentwood. A friend brought me a strawberry chia yogi and it tasted foul. I have the chia cups almost always. I called the Beverly Hills kreation asking if i can exchange since it didn’t taste “right”. They told me no , you have to go back to where it was bought. I explained it was bought at their 3rd street and i was driving past Beverly Hills, still told No. i shared this happened once before with a Brentwood location and i was in Venice and they so kindly told me “no problem come in and we will be sure you get a new one. Apologies “ I write this because i spend so much money weekly at Kreation and the Beverly Hills kreation was was rude on the phone and seemed to care less that one of their items (even if it’s a different location) was foul tasting. Not a great way to start the day

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