Client Review on Patriot Care - Lowell

Lenore DeSilva

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Lenore DeSilva

Positive Review

May 08, 2020

5.0 / 5.0

Reviewed on May 08, 2020

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It was my first time at Patriots Care and I was extremely lucky to get Sara (with the pink hair.) Sara Was very patient with me, knowledgeable about all medications, and had a great attitude. I have subsequently been back and I must say that I edited this review because nobody has come to the standards that I look for the Sara. I had been a High School History Teacher at Malden High School and at Braintree High School, I was a Vice President (second one charge world wide) at Putnam Investment’s in Boston MA, and a manager at Macy’s in for 13 years so I can say without a doubt Sara is the employee that everyone at Patriots Care should strive to become.. Sara has a great personality, has a witty sense of humor, and very personable. Sara has an extensive knowledge about the product. Lastly, Sara definitely has the skills to up-sell products. I have been to Patriots Care seven times in total unfortunately, I have not had the pleasure of having Sara again. It is I’m my opinion and I definitely know what I am taking about that Sara should give a class or become the Sales Teacher at Patriots Care.My fiancé (that has end stage liver failure and is nauseous, has no appetite, but many time is lethargic, and I suffer from a form of MS called White Matter Disease and I want to information the owner or manger of Patriots Care that Sara (with the pink hair) has what it takes to either be an educator sales or at the very least teach a class monthly for every employee must take. Things Sara has that she could teach other employees for two very important reasons - She treats patients with dignity and care and she knows her stuff and can sell more by adding on product’s which is called up-selling, this means she is great for sales. List of things Sara can teach other employeeA. Always be upbeat , smile, treat patients like you care about them B. Very knowledgeable of products, which in turn she gave suggestions for that persons needs. ie I suffer from anxiety and muscle pain and my fiancé has nausea, ADHD, and lack of hunger, Sara suggested medication’s that was tailored to both of our needs. That makes a patient trust her and will bring customers back as they have felt a relief from the affliction they have.C. Sara know’s what medication are “Custom Fit” to each individual this leads to up-selling. Up-selling is the ability to add on products. So her “Items Per Sale,” are above average. That make’s patients happy and the business of Patriots Care goes up so the Manager and Owner’s are happy. D. Sara in our opinion has definitely been the employee to admire and strive to become. We spend $18 each way for an Uber since we both do not have a licenses. Both of us after 31 years of driving, no longer have a license due to purr disease can no longer drive safely. So if we are paying $36 round trip to get our medication, Sara up-sold at least 4 items to us. That up-selling is adding on items that are both good for the people and good for business. My fiancé and I both have not had an employee like Sara, at Patriots Care and we both have discussed this problem, Brian is blasé, could care less about the afflictions he could help people deal with, was not personable, did not make suggestions or ask questions i.e. “What Kind of Medication Are You Trying To Find,” “How Are You Doing Today,” Thank You For Coming to Patriots Care, Hope To See You Back Soon.” Lana was so sweet and nice, all she needs is a little training. I have trained many people, Lana can be a great employee she just needs to go to a class taught by Sara or maybe work side by side with Sara for a few shifts, she has potential. As for Brain maybe he had a terrible . I just want to say I do recommend Patriots Care but, they need to have more sales training, product knowledge, a much more upbeat attitude, and a smile, hello, and goodbye go a long way. Patriots Care is still new but, wow the Manager needs to get their act together soon. Summer is coming and dispensary’s in Somerville and Ayer offer better deal’s and taking the T is cheaper.

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Patriot Care - Lowell

Client Review on Patriot Care - Lowell

Lenore DeSilva

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Client Review on Patriot Care - Lowell

Lenore DeSilva

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