Prime Alternative Treatment Center
380 Daniel Webster Highway, Unit C | Merrimack, New Hampshire, 3054Client Reviews on Prime Alternative Treatment Center
- 5.0 / 5.0
28 Reviews
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Always friendly and fast service here. Highly knowledgeable and capable staff make it all easier.
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Great Flower and some of the concentrates are ok
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Very helpful, knowledgeable, and willing to answer any questions you may have. They are more than just a service. You develop bonds with the staff and you gey to know each other over time. I love the staff. They are the best!
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I've been debating whether to write this for a bit, now, because the employees working at this establishment are truly amazing. I don't want anything to come down on them, as the issues mentioned are out of their control. I also understand that medical marijuana in NH is extremely convoluted and nuanced, and it's highly likely some of my thoughts are missing what can't be seen by me (the general public.) Positives: - Right off Everett Turnpike, this location is easy to get to.- All the employees I've interacted with are truly nice and knowledgable. I see the time and consideration they put in to ensure patients are also aware and knowledgable. They aren't cruel and impatient with patients, even though it is incredibly overt on Prime ATC's part to work these individuals way past breaking point. - They keep their menu updated as much as they can. There is also a board inside listing limited availability, just out, and new products. Since the State of NH continues to make it harder and harder for patients to clearly know and understand what they are getting, Prime ATC tries their best to help them, all while impartially relaying what has changed.The not-so-greats:- Just from what's shown to the patients in its everyday running, Prime ATC seems to be more concerned with giving employees more than one could ever expect them to do. I've managed multiple establishments in which excellence in service and accuracy were of absolute necessity. I'll just say this; it's noticed. It is a detriment to the patients to do business this way. I know this is a new venture, but from a business perspective I would fire every manager responsible for creating such an openly miserable working environment. These employees are gold to us patients who need them to know and understand our specific needs.-Often significant lines and wait times. -There is a small, poorly laid out reception area to wait in. Individuals with wheelchairs often have to try and drive straight through the giant group of people waiting, and the people waiting want to move, but have no place to move. If you deal with anxiety around people or claustrophobia, this is not the place for you. -Congratulations! You're able to make an "express order." This should stop those waits...You can only call this in. There is no email or online form you can fill out. Sometimes the phone system is glitchy and you can't leave a message. If you can leave a voicemail, it's like throwing a message in a bottle into the vast ocean. There's no way to confirm that your order was indeed accepted and being filled for your requested time. I once went in about 30 minutes before closing, at my alloted pick up time, to find that no one received the express order voicemail. Furthermore, my requested product was now sold out. Because of the time frame I was now working in, I wasn't able to thoroughly review new options. After this, I took to calling and speaking to someone verbally to take my order. Express orders are encouraged, but don't think that means anyone there has a moment to take it. Because the employees taking the orders are also dealing with a never-ending pile of people checking in and out, having to move the quota around, and various other requirements, they just can't answer the phone most of the time. I guess it's best to give an example of this one.10:00 AM - New menu posted for the day online (what's needed to order.) 10:00 AM - also a line of people queued to come in. Requirement of 1.5 hours time needed for an express order to be available. *Call 10:10, no answer. Call 10:30, no answer. Call 11:00, no answer, phone hangs up early. Call 11:15, answer.* "You know you can just leave a message for an express order?" "Yes, but my express orders have been lost. I'd like to order with a person." Now I have to wait an additional 1.5 hours for my express to be ready AND the person at the desk hates my persistence in calling. GET AN ONLINE ORDERING SYSTEM OR FIX YOUR PHONE ORDERING SYSTEM TO BE FUNCTIONAL, AND TO INCLUDE CONFIRMATIONS.
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Great staff, great yoga classes they put on next door, very knowledgeable staff, friendly, weekly deals, cant complain at all. Thanks guys!!!
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I had an enlightening interview with one of the staff on my initial visit learning a lot about the many components of cannabis and how they provide therapeutic value to the patient. A great experience and looking forward to my next visit.
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Can I foremost say these people take more time out of there day to hear what the patients have to say answer ur questions if they can
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The best people on earth
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The staff is truely the most compassionate .. They always answer my many questions & are always offering suggestions. The facility isnt huge but I find its comfortable & neat. Highly recommended
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Call cause I have no transportation and i called someone who sounded like lunch break was in 30 seconds ,simply asked to just assure me they had sugar /carb amounts on edibles and said yeah I'm sure they do.no answers still ,never have! Buds are ALLWAYS ASO DRY THEY CRUMPLE UP INTO DUST. STAFF IN PERSON HAS NEVER DINE ME WRONG ITS THE STORES PRODUCT AND DIABETICS KINDA NEED TO KNOW CONTENT,LET ALONE SONEONE WITHOUT A PANCREAS ,GALLBLADDER OR SPLEEN, 3/4 OF MY STOMACH AND ID RATHER SMOKEOR EAT KNOWING WHAT INGREDIENTS ARE INSIDES ,IM VERRY CAREFULL,HAVE TO BE. BLESS
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