The Care Station
2444 e Thomas | Phoenix, Arizona, 85016Client Reviews on The Care Station
- 3.3 / 5.0
27 Reviews
Feedback:
Outstanding! These lady's that I was blessed to have as my nurses, Doctor and front desk.Truly cared, they were properly cautious, courteous, professional, wonderfully organized! Happy.. and i am grateful for what they have been through and continue to be dealing with as this Virus has not slowed down. Thank you all! Love! Grace! Peace!
Feedback:
The whole intake process was very quick and efficient. However, I did receive some attitude from the PA-C that was seeing me. As one healthcare worker to another, I certainly know that answering “what purpose is this procedure going to do for me” is not polite or acceptable to ask. Having to explain my reasoning and seeing a change in their body language proved the inappropriateness of the question. Times are stressful and I understand one can catch someone at a bad time, but as a patient I would like to see better bedside manner.
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The receptionist was very friendly and professional. I had a very short wait until until I saw the nurse. She got my vitals, and then on to see the PA Brody I was very impressed as to how smoothly the office ran. Brody was very approachable and explained her Diagnosis in terms I could understand. I’m from NC and not going to my regular doctor I was a bit apprehensive on the skill level of a clinic the staff here put me at ease
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We had to wait a bit even though we had a “reservation”. However, they got us in quickly as possible considering it was 5:30pm. I was there with my 4 year old son and the Receptionist and PA were so great to him and gave him a lollipop on his way out. They even found a pharmacy near the place we were staying because we were visiting from out of town.
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I arrived at NextCare Urgent Care in a lot of pain. When I got there, Cynthia was working in the front office. She was extremely helpful, kind and knowledgeable throughout the entire time I was there. Even after my appointment, she went above and beyond to make sure I had all the information I needed to move forward with the next steps. While I was there, I was seen by Aaron. He spent time going through my history and current issue, and discussing options and next steps. I definitely recommend going to Aaron as he has an excellent personality, shows compassion, and is very knowledgeable!
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Low wait times and very professional staff. Staff was immediately concerned with the amount of pain the patient was in and treated him quickly. Office areas were clean as well! Everyone on staff was friendly and professional and took the time with each patient.
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Great experience with staff and Doctors. The only thing I didn’t like was that they do everything on paper instead of digital. I was in there on Monday, filled out all the paperwork and needed to return again on Wednesday. Instead of being able to go to the computer and pull up my information they have everything kept only on paper so I needed to fill everything out again because the information I filled out on Monday was already filed and picked up to be put in some warehouse or somewhere. I have no idea why they chose that methodology for their filing system as it seems very archaic to me. But again, the service was great.
Feedback:
04/05/2019 I wouldn't give this place even a single star, my son was extremely congested with temp of 103.1 but instead of comforting and taking care of the fever,the assistant kept struggling to get his bp/O2 readings for almost 20mins before calling somebody else to help, then she showed up with medicine already pulled up in syringe and placed it on the examination table which had no paper roll,when I asked what n how much medicine she was giving she's like you can ask the doctor, I know I can ask the np but as the nurse administering the medication you need to know your meds and ready to answer basic questions...
Feedback:
I had a very short wait to be seen. All three people who helped me were extremely pleasant and knowledgeable. The doctor listened carefully to my description of my illness and she answered all of my questions. The doctor took the time to provide information about potential side effects of the medications that she would prescribe and dietary restrictions. It was a very good experience during a stressful time for me.
Feedback:
I checked in online and showed up when I was told to. I had filled out my paperwork online so the check-in process was immediate. I saw Charles Larsen, PA who listened to my concerns and provided in depth explanations on what I can do to feel better. I would highly recommend this urgent care. I was in and out within 30 minutes at most. It took my pharmacy longer to fill my prescriptions than my entire visit at this urgent care.
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