Client Review on The Fragrant Tree CC

Lisa Elgergawe

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Lisa Elgergawe

Negative Review

July 06, 2017

1.0 / 5.0

Reviewed on Jul 06, 2017

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1) My contract had stated that there was no noise ordinance requirements outdoors prior to 10pm. Also, I had asked the staff several times prior to the wedding. Police were called 3 times. 2 times my coordinator met them, & 1 time I personally went out & met the police. In all cases we were within our legal contract rights. To be stressed throughout my entire wedding that the cops were being called & getting threats (even by Marbella staff) that our wedding was going to get shut down. When I asked after the wedding, the Director of F&B Stephen Connolly, mentioned that the residents at MCC are the ones who called the cops & their is nothing they could do about it. DON'T RENT YOUR SPACE OUT FOR $$$ IF YOU HAVE MEMBERS WHO COMPLAIN!!2) The BAR: I made the mistake of having a Open Bar By Consumption. I had set a $2,600 limit. I told them to keep me updated throughout the wedding to know how much we have burned through it and to see if we would open up to a cash bar or if I would add more to the tab. They not only did not keep me updated, they also charged my Credit Card for another $3,410 WITHOUT MY PERMISSION! THATS ILLEGAL & extremely unethical! On top of that, I was very skeptical about having an open bar based off of consumption because clearly who was going to stand there & watch the bar staff sit & input every drink into their POS system & how would they be accountable. I was promised that Marbella was very careful and ethical when it comes to this & that everything is rung up (which is a given) & I could get a receipt at the end with the bar tab. When I requested the 'DETAILED BAR TAB' after the wedding, I was tossed around for weeks until Mr. Connolly finally came clean & told me "that a tally sheet is kept & once the tally sheet is total on an adding machine, the tally sheet is discarded". How am I supposed to accept paying $5,800 for a bar that I have no idea what was consumed & how much! That's not even legal! I am going to report them to the Board of Equalization because this is not legal. I demanded to see a receipt and they don't have it. They never inputted the drinks into the system & they charged me taxes, which means they are under reporting & took taxes from me that they have no receipt for & they are CROOKS! They told me that the drink prices were inclusive of taxes and service charges, which I found out later that it is not. DON'T DO A BAR HERE AT ALL...THE PRICES ARE OUTRAGEOUS AND THEY ARE THIEVES! Over 50 of my guests complained that the staff were cleaning off tables before they were finished eating or drinking. My guests had to yell at the staff to not remove anything until they said so. This was very apparent with the drinks especially. Makes me wonder if they purposely did that so they could have people go back to the bar & get more because they had my credit card on file. As for the food, I had an outside caterer that is usually good with quantities & somehow people had to go back for more food because there plates were picked up by the staff BEFORE THEY FINISHED!4) Staff: The captain of the staff for the night YELLED AT ME just for asking what I could do to help with the noise complaints. Top level staff...DIDN'T GIVE AN APOLOGY, EXPLANATIONS, RECEIPTS OR COMPENSATION!!!5) Pictures: If you think you can take pics on premise especially when you paid over $15,000 just to rent the space with chairs/tables & a rip off bar, think again. Can't take pics anywhere on the premise except in front of the main doors!

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Client Review on The Fragrant Tree CC

Lisa Elgergawe

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Lisa Elgergawe

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