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Last Updated May 1, 2025
The WEED - Wellness Earth Energy Dispensary
11557 Ventura Blvd. | Studio City, California, 91604
Client Review on The WEED - Wellness Earth Energy Dispensary
Feedback:
A little long but worth the read.In the past I would have given this dispensary a 4 star but the most recent experience has lost me as a long time customer.I purchased a $50 bottle of CBD tincture only to have the plunger malfunction a couple weeks after I purchased it. It happened while the bottle was packed in a hygiene bag during travel and the entire remaining contents, about 80%, leaked out. The plunger portion on the cap came out of its grooves that hold it in place. I used the product just fine for the 2 weeks before so it just wasn’t designed well enough to handle being packed for travel. I’ve had plenty of success with other manufacturers packaging. This item was made by Care by Design and I will not be using them again.I returned it to the store to show them and I expected a replacement and even offered to pay for the 20% that was used. They refused for the moment until they could contact the manufacturer. Three weeks later and still no follow up from them so I stopped by and left my number again and a follow up with one of the employees. A week later now and still nothing. No follow up or anything. I even have a history in their computer of long time customer loyalty but that didn’t make a bit of difference. Even told them this incident will determine if I continue to be a customer there and still nothing. I expected more from this establishment.CBD has only medicinal value, no high, so it boggles my mind that they have sub par customer service in a medical industry. Hate to say it but as a paying customer I’ll be going with the highest quality product (to include packaging) and reliable customer service out there and I’ve since moved my business to Urban Treez down the street.
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