Trulieve - Tallahassee
800 Capital Circle SE Unit 8 | Tallahassee, Florida, 32301Client Reviews on Trulieve - Tallahassee
- 2.3 / 5.0
22 Reviews
Feedback:
Very rude by hanging up on me after I said wait a second while I check if that address is right. Which is wasn't. When I tried to call them back I sat on hold for 30 mins for it to just hang up on me as well. This is the 5th time I have ever tried to call them but have never got through. I am currently on hold right now. Just hit 10 minutes, still waiting. Good job 👍 . Also they don't check id's
Feedback:
I was supposed to get a delivery and I immediately went to get it.The driver was never in my vicinity as I was watching all over, standing up with my dog.After a half-hour I came in to: We missed you! When I called,the representative was rude and put me on hold for fourth five minutes. The chat closed as soon as I wrote one sentence.I have heard a lot of bad things about Trulieve before.This is enough for me to boycott them.
Feedback:
Went here for the first time today (I've had my card for about a year), and it was really great! My budtender was named Bj who was super helpful and didn't seem to mind my endless string of questions 😅 Their products are some of the most high potency for the price that I've seen, and they have way more product variety than any of the dispensaries I've been to. I also appreciated the fact that they have a security guard, most places either don't or don't let it be known at least. I'll definitely be coming back! 10/10 would recommend!
Feedback:
Their online ordering is mandatory, yet their website sucks so bad you can spend hours trying to buy products they offer to you after they demand a location but do not stock. I spent an hour trying to order but they didn’t have any of the products they offer. I gave up. I suggest you not waste your time with them. They never respond to chat requests. Nor do they answer the damn phone. I don’t see how they can possibly remain in business without actually having any product.
Feedback:
I’m from St. Petersburg and this is the worst Trulieve I have ever been to just rude horrible customer service just a complete mess I would advice to go to any other store but this one the bad part is I really love trulieve as a company but I can not stress enough how bad this store is I will never come back I feel bad for the people that live here that don’t know what it’s like to get a real trulieve experience I’ve never had somebody argue with me and they were completely wrong and got more rude once they found out the truth I will go anywhere but here WORST EXPERIENCE EVER
Feedback:
The Tallahassee store is the worst. Unfriendly staff, and no level of professionalism. When it was walk in it was bad enough. Now that you have to order online it's completely falling apart. I waited patiently for them to finally get the ground flower back in stock, and order my month supply. They filled it in a couple of hours and then said they would contact me. Four days went by. I reached out every single day to try to get a pickup time. But, you only get to talk to someone at a call center when you reach out. There is absolutely nothing the call center can do to help you but send the store a message. The message of course will be ignored. If you've been in there recently you know they're not busy, six people sitting around with maybe one customer in the store. I get social distancing but these people aren't even trying to service our needs. This is medicine, they should be held to a higher standard but our politicians have failed us. Now we are stuck in a Comcast like situation where we don't have any good competition so we are stuck with terrible customer service.
Feedback:
Unless you want to support a company that doesn’t care about their employees& has management that tells them that word for word, then go buy your medical elsewhere. Employees are scared to go to HR because they know nothing will happen, their turnover rate is high because they tell people they are replaceable. They don’t care about their employees, so why would they care about their customers? All this company cares about is profit. Literally the Walmart of medical marijuana. Support a business that’s mission is to actually help people.
Feedback:
Online ordering is a complete trainwreck every single time, the site is never accurate with what is actually in store, you have absolutely no idea the % or how strong the stuff you are getting is. And be prepared to sit around all day waiting for them to text you with a number to call to make a pick up time, only for them to not answer the phones for hours. The tallahassee store needs help
Feedback:
This is Chuck Harrell I am the actual patient I had a awesome experience there every time I go Nate was awesome 🙌 specially was good and helping me out I'll be back always you can count on them with what ever your needs are all of them at the Tallahassee store are very helpful with the older crowd 😂🐸🐳🐟🐬🐀💐 ok I need to get back to fishing bless you all and a good day 🐋🐳🐟🐬
Feedback:
Best dispensary in Tallahassee. Professional, knowledgeable, and friendly. BUT, website is terrible. Trulieve uses a lot of chemicals like herbicides and fungicides while growing. Likely pesticides too for mites. All the dispensaries in FL growing industrially since the State only permits large, corporate horticulture companies from FL or large, established non-FL cannabis firms. We need organic, non-corporate, small-scale, local FL growers permitted. Mom and pops, not franchises and chains.
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