West Coast Meds *BEST IN LV*
DELIVERIES ONLY | Las Vegas, Nevada, 89109Client Reviews on West Coast Meds *BEST IN LV*
- 3.5 / 5.0
34 Reviews
Feedback:
This is by far my favorite dispensary in Las Vegas, Nevada. I used to drive all around town deal chasing. Until I started going here the staff is always super helpful and provide top notch service. Before I started going here I would only make my decision on what to buy based on the THC% they staff at The Apothecarium spent the time to really share their knowledge about cannabis so I could find the perfect strains for me. Thank you guys
Feedback:
Usually have had good experiences but today’s curbside pick up was not one of them. Arrived to pick up my order and message the number the spot I’m in. No reply to the text. After 20 min speak to an employee who’s out doing orders. He apologizes and says they are going in order of people arriving. Watch 2 more cars get served that came after me while waiting another 15 min. Still nothing. Just left. Suggest not doing curbside and just going in till they get their systems down. Disappointing for sure.
Feedback:
Great service. If your questioning the source or Apothecarium, hands down better service and better quality here. Lower delivery minimum, and much nicer employees. #1 Its a breeze to talk to the manager and it's more like talking to a friend. Other place is like walking into a payday loan center, stand in line and walk up to a window with your order.
Feedback:
Update 14MAY20--Changed from 4 starts to 5 stars. No idea if my review had any impact (I'm sure the management team was already working on the issues I highlighted prior to my review), but they took action. Read my review for a detailed account of the issues I discussed, but the website has done a 180! It is much more practical and pleasant to peruse. I like when things just make sense and they have teamed up with a new company so now their website interface is commensurate with the high standard in which they run the rest of their operations. I am very pleased to see the changes and the fact that these were all done during such a chaotic period shows just how dedicated they are in bringing their customers the best experience possible. Well done and thank you for responding to my original comment. Nothing I said deterred me from being a loyal customer, but actions like this certainly differentiate you from your competitors. Great place, good variety, good service and great staff. One minor issue is the website and ordering through it. It seems like there are two separate systems that don't automatically talk (phone ordering and online ordering) when it should be one system. So someone ordering online will get their order in and then it will later be cancelled. This is something that hopefully will be remedied sooner than later. The website is better than others out there, but the filter search really needs to include the amounts since there are some listing for flower that have it by the gram, 1/8th, oz etc. So if you want to get a gram then you should be able to search for what is available by the gram instead of searching for through the list to see what is available by the gram or whatever amount you want. When you open the website you see the alert: Due to COVID-19 we are currently experiencing an extreme increase in deliveries and have made some changes to our operations. Please see our post for the latest updates. This is probably common knowledge now but I would have said that since we are closed for pick orders of any sort, we are experiencing an extreme increase in delivery usage et cetera. You get this after logging in, but would be a good upfront statement to anyone who visited. kind of a moot point now of course. Orders cannot be delivered to a business. luckily our order wasn't cancelled twice in-a-row, but a policy like this should certainly be known to any employee taking an order. I understand under the circumstances there will be some holes with information dissemination so under the circumstances it wasn't a big deal as we eventually got our order. Any customer expecting perfection at this time should get a reality check. Despite the website not being very intuitive, it is usable and the company has adopted well to the change in operations. A question of mine pertains to deliveries and who is who in all of this. Seems like the delivery service is either contracted out, is a subsidiary LLC, or possibly a sister LLC. This is something 99% of customers don't take notice of and isn't an actual issue from the customer side, but it seems like it may be one of the causes for the menu issues when ordering if you have even more than two sources that need to be working together in a seamless manner. Last comment. I would have your suppliers standardize the information presented to customers, especially when two items are in the same price category but you get very little information on some brands. There are many brands out there to choose from and I would certainly require a set standard for items being sold in my store. Any who won't or can't comply should not be a supplier anymore. It just seems very hodge-podge. A caveat to this is what is the company doing in terms of future goals, ideas for better servicing customers etc? Are they reaching out to customers to see how they can improve any area of their operations or logistics? Maybe they are and I don't see it, but put that out there on the website or quarterly update ....all of the above lol..whatever works.
Feedback:
My first time in I felt like this was where I would continue to shop as long as I'm in Las Vegas. I met Ty and he showed great knowledge and genuine customer service. It's a very clean establishment, and organized. I later won a raffle from desert grown over christmas, so I might be a little biased, but I've been going here for years and the people here are great. Call ahead to skip the lines, cause they're always is one. That's how good this place is.
Feedback:
Shout out to Sandi! I ordered a new product I have not tried and she spent so much time with me explaining everything. We also was able to have a nice conversation while she was ringing up my order about hiking camping and backpacking. She was fantastic and also recommended some additional items for me. Great place, great service every time, will not go anywhere else <3 Mandi
Feedback:
I just want to thank Sandi for the nicest conversation. I accidentally didn't have enough money on my card and she was so nice and patient with me while I moved money for the purchase. A very charming lady. I have purchased from the Apothecarium repeatedly but this was the best experience yet. Thank you!
Feedback:
Very professional, organised and a satisfying experience! My partner and I were greeted nicely upon entering and ID was requested followed by a short piece of paper work to be completed by purchaser. We were then promptly taken to our team member Rob who was knowledgeable about all the products, very friendly and patient! We purchased sativa sour edibles and they are super tasty and have the exact effect you want from sativa and are a great price! The only recommendation is more Sativa edibles would be great! Overall, we were very happy with our experience here and would definitely recommend this place!
Feedback:
Overpriced and a robotic we're sorry about your experience. That's all you'll get from this place. Check out TheDispensary instead $49 quarters of good. This place though... Even the name's rediculous.
Feedback:
Rudest FIRST VISIT welcoming in the History of Dispensaries.Simply asked a question about the sign up being free to get first visit joint, and the welcomer person I had the pathetic interaction with decided to make it awkward as hell. “Oh sorry buddy , thought you were getting an attitude” after i asked the question about joining.This place is nothing more than a spa looking setup with people who shouldn’t be working in customer service. Why have greeters if they’re gonna be awkward tools?!The budtender was solid, but this place still deserves 1 star. There won’t be a second visit. Nor any future recommendation to others.
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