Client Review on 10 Spot Collective

Dodged a Bulle...

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Dodged a Bullet

Negative Review

June 08, 2020

1.0 / 5.0

Reviewed on Jun 08, 2020

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Update: This dispensary bills under "10 Management Company," ~a property management company~ per my cc account information...NOT as "The Spot"...very strange! Also: Not sure why owner's response to my review stated "we don't allow onsite medicating or anyone to bring in mj onsite". What you should be concerned about is that apparently some of your employees are unable to correctly and appropriately answer simple questions your customers have or do their jobs well due to their being under the influence...whether it's on site, at lunch time or before or after work...it doesn't matter to your customers when or how, but what matters is your employees are giving incorrect information out so why would that be tolerated? I couldn't care less when they use...my concern is misinformation and inappropriateness! Example: A clerk in a liquor store shouldn't be having functional issues in performing their duties due to intoxication from any medication, alcohol or substance...if they come in under the influence...most would be reprimanded and held accountable...not have management brush it under the rug!Original review: This dispensary is difficult to find if you're not familiar with the area. The street it's on is segmented and has a lot of juts and turns; I had problems finding it a couple years ago based on online directions and verbal directions from the dispensary. Spent a good 2 hrs and 1/3 tank of gas trying to find it and went home empty handed. Based on that experience (and the fact I found a better place) I didn't try again until recently as they had a strain my regular dispensary was out of. Also didn't realize it was the same place till later. But I called to get directions and spoke to someone (Jacob) who told me to drive south on the 5 fwy and other errors...even though I told him I was coming from South OC. Had I followed his instructions I would have ended up in San Diego County! When I got there I complained to the manager, a short young hispanic woman (I don't remember her name) who was rude and unapologetic. Her response to the above situation was, "I'm sure he did his best"...defending the (apparently stoned/disoriented) employee. Anyways...I did (regretfully) make the purchase in order to not waste any more of my time, gas or effort, but I won't be returning! The product was stale and way less potent than my previous experience. Also, the security guards have such a heavy presence for one little customer in the room....very uncomfortable and very unnecessary. I did not raise my voice nor act aggressively and was actually quite nice about the ordeal but sheez you'd think I was a bank robber! Also the girl who screens you for ID was also "out to lunch" as when I spoke to her about the bad instructions I was given her response was..."They shouldn't have even given you instructions at all"...say WHAT?!? Are you kidding!?! The bottom line is...a business should know how to direct people to their address from all directions. Online directions are frequently erroneous...you should be clear-headed and able to assist you customers. And when you're at work don't be stoned...this is the equivalent of a bartender being drunk on the job and unable to take care of their customers! Working at a dispensary should not be a free pass to mess up or be dysfunctional! And you should apologize when you do mess up! I will not be returning...inferior old/stale product that has sat on the shelf far too long and very poor customer service and communication skills!

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Client Review on 10 Spot Collective

Dodged a Bulle...

Dodged a Bullet

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