Client Review on 172nd Street Cannabis

Jess Kubitz

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Jess Kubitz

Negative Review

December 07, 2019

1.0 / 5.0

Reviewed on Dec 07, 2019

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Been a long time customer for 3 years for medicinal purposes. After enduring several "system/rewards" changes, this latest change lost me a 10% off entire purchase, 15% off edible purchase, and a 20% off entire purchase. Was told by person ringing me up when u wanted to redeem my 20% entire purchase they were told by the store manager they WILL NOT honor points customers have accumulated with the new system change.Before the system change took place +because I come in regularly I knew this was in the process) I asked about it, and was told points would be honored so I did not use my points before the change over since I was planning to pick up a larger order at my next visit. At my next visit the change was made, and was informed all points were rendered useless. Very upset. I have since told many regular customers/friends and they too now no longer will be customers as well. All too often things like this have happened with this location. I was given no offer to transfer my points to the new system, either. Very apathetic person ringing me up when I explained my frustration and displeasure. While the customer service is good, the prices are high and always climbing (my usual purchase was increased by $25 within just 3 weeks apart!). Not unusual for this location either, unfortunately.I will now be going to the other local store, or making a trip south for better prices and reward system that is ACTUALLY honored. And more importantly, not continue to be duped by continuous system changes and points loss without any attempt to make it right to a faithful customer. If I could give zero stars, I would. You've lost a very regular customer because of this (AGAIN), plus many others by word of mouth. All over not honoring your reward system. Pity. You can't just keep changing the rewards system and not transferring points all the time and expect to keep customers. This is not the first time this has happened. Bad business.

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172nd Street Cannabis

Client Review on 172nd Street Cannabis

Jess Kubitz

Jess Kubitz

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172nd Street Cannabis

Client Review on 172nd Street Cannabis

Jess Kubitz

Jess Kubitz

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172nd Street Cannabis