Client Review on Alana's test Coffeshop

Sylvia Zhang

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Sylvia Zhang

Negative Review

November 08, 2019

1.0 / 5.0

Reviewed on Nov 08, 2019

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I ordered a bag of coffee off their website on 9/24. My credit card was charged on 9/25. On 10/2 I called them ask about shipping status. A guy said "Eric" is in charge of shipping and he is doing roasting, my order probably sent out already and he will double check with Eric will call me back later. THEY NEVER CALLED BACK. 10/3 I called again and no one pick up. Emailed them on 10/3 NO RESPONSE. 10/4 Called again same guy pick up the phone said "Eric said he probably sent out my order already but he is out right now will double check with him and call me back within one hour ." THEY NEVER CALLED BACK AGAIN. I called back again after 5 hours. The guy told me "Eric is not back yet but your order probably will be send out tomorrow." I ask to cancel it. He said "Eric will cancel it and give your refund tomorrow and will send you an email." NEVER GOT THE EMIAL.Today is 10/14 I didn't get either my refund or coffee beans!Horrible service! HOW HARD IS SHIPPING A BAG OF COFFEE BEANS? If you can not handle online orders do not do it!

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Alana's test Coffeshop

Client Review on Alana's test Coffeshop

Sylvia Zhang

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Alana's test Coffeshop

Client Review on Alana's test Coffeshop

Sylvia Zhang

Sylvia Zhang

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Alana's test Coffeshop