Client Review on Blum Oakland

Vicky Lei

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Vicky Lei

Negative Review

November 04, 2019

1.0 / 5.0

Reviewed on Nov 04, 2019

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I am not really one to write a negative review but my recent store experience was horrible. I was there to purchase some balm for my shoulder pain, and the staff was less than helpful. I asked him what is the difference between the different products offered and he couldn't really give me an answer. Then when he rang me up, the barcode didn't scan so he went to the drawer and grab another box and scanned that one. I noticed the price was higher than what I expected, and told him the wrong price was charged, but he claimed it's because of the taxes. When I got home, I looked at my receipt closely and checked the online price, he did charged me for the wrong price. Apparently the box he grabbed from the drawer was a totally different product. I called Blum right away, and the staff on the phone told me I can come in and they can refund me the difference. When I got back to the store, I explained to the staff what happened, she asked if I received the right product. I told her they charged me the wrong product on the receipt and I needed a price adjustment. She went to the back to grab somebody (I'm assuming he's the on duty manager) and he was obnoxiously rude. He tried to tell me the two products are the same price and he doesn't know why I even bothered coming in. I told him they are not the same price, so he tried to scan the products to prove me wrong. Obviously, the two products had $10 difference in price. Then he tried to tell me my refund would only be $8. I told him that's impossible because $10+tax is not $8. He then ignorantly said because I have a 10% discount and that's what the computer said and the computer is right. I asked him how he calculated the difference, and of course he didn't calculated it correctly, and was annoyed that he was wrong, and unwillingly gave me my $12 refund. He didn't even both to apologize one time during the whole transaction. Worst customer service ever. I will never spend my money at this store again after today!

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Client Review on Blum Oakland

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