BPG Express
Shattuck & University Ave | Berkeley, California, 94710Client Reviews on BPG Express
- 2.3 / 5.0
18 Reviews
Feedback:
One of the more compassionate dispensaries. I’m disabled on a limited income. I am afforded their Helping Hands program and I am treated like family. BOG’s selection is always of good quality. A friendly, professional, and highly recommended dispensary! Can’t wait until they move into the new location just down the street at University & San Pablo Avenues.
Feedback:
Twice I bought clones here. It's convenient, so after my first experience where I told the clerk I wanted a sativa clone and only discovered I was given an indica clone after I got home, I was reluctant. The second time I made sure I got the right product. Today I went there to buy another, and was told I could not come in due to the bug. But I was also told I could order on line. So I came home, sent an email, and got no reply. I tried to phone but was only told delivery policy by a recorded message. So any attempt to do anything with them comes up empty. My take on this dispensary is that they don't tell the truth to their customers and take us for granted. When the bug is over and normality resumes, I'll shop elsewhere.
Feedback:
Website says place an order by 4:30p for same day delivery, I placed my order before 1:30p never heard anything from them, order just said "pending" online. Called multiple times over the course of 4hrs no one answered or returned my message. Finally got thru to someone around 6p they placed me on hold for 15mins until I finally hung up and tried to call back to which they proceeded not to answer since it was close to closing time. I ended up waiting all day for them when I could have took my business elsewhere. Thanks for the great customer service and communication. Won't ever waste my time placing a delivery order with them again. SMH
Feedback:
Cannabis use, even as a teen in the 60's and 70's was never really a must do thing for me. Don't get me wrong, if somebody offered me some or was passing a joint down the aisle at Winterland I wouldn't let it go by without partaking. I had some good times too, but it wasn't a must have. Flash forward 40 plus years and I'm diagnosed with Parkinson's Disease and in less than a year that has all changed. Today medicinal Cannabis products offer some of the best relief of chronic symptoms related to PD without serious side effects especially for treating insomnia and RLS! BPG is my third Cannabis store in the eastbay that I have been to and by far my favorite. Great selection, competitive pricing, super knowledgeable staff, free parking and a clean well lit interior make for a favorable Cannabis shopping experience! Brought my sister in law here and tomorrow my nearly 90 year old mother in law!
Feedback:
I made an online order a couple of weeks ago and received an email stating that my order was ready for pick up. When I arrived at BPG to pick up my order the staff person gave me only one item that I had orderd. My email confirmation receipt showed my complete order of four items .What happened to my order??No legitimate answers were provided by the staff person.Did a staff person take from my order and sell to someone else?Why did they send me a CONFIRMATION email of FOUR items ready for pick up when they only had ONE item waiting for me.This feels overwhelmingly sheisty. The cashier had no explanation for me other than " I dont know what happened??" "Maybe they were moving too fast" WTF??I asked who sent the email stating my order was ready? Surely that person would know what happened.. She didn't know that either! WTF! If your business sends false confirmations of purchase and your staff cannot explain what happened after they screw up or take from your order,this is an unethical business.How can we trust BPG if they allow this to happen.They dont offer any compensation for the fact that they screwed up your order.The wasted drive and gas you burned driving to their establishment only to find that your confirmation receipt that they send you is just meaninglessDo we customers need to file complaints with the BBB about the questionable business practices of BPG? Someone needs to be held accountable for their shady dealings with customers orders.
Feedback:
I am Wounded Warrior Veteran to start this off. I went to this dispensary specifically to purchase indica cannabis seeds, for personal use for various medical ailments acquired from serving in the service. I asked the associate upon reaching the counter specifically if they had such a product in stock and I asked for him to verify with another employee that the options being given to me as choices were in fact indica and I was assured they were. I purchased the Crockett Family Farms Strawberry Fields seeds, they were never opened and I researched just to make sure the seeds were in fact indica after the sale and they turned out to be a sativa hybrid. The day after purchasing these seeds I called the customer service to see explain what had happened and that I was a new patient and came to the dispensary to start with the intent of leaving with indica seeds. They refused to offer any store credit or exchange for the seeds even though this whole fiasco happened because of their employees' lack of knowledge on the products they're selling. Do not do business with this place if you value your:money, fair transactions, and quality customer service. I tried to give this business a fair chance and opportunity to make it right and they failed. Do the right thing, because it's the right thing to do.
Feedback:
It was good for awhile, their prices as fair as can be under the circumstances and i genuinely like many of the staff. Until about a week ago. I dont know what scenario my stalkers have running there, but please be aware, i in fact have no criminal history and do not accept charity and any post or profile you may have been directed to or things you may 'overhear' should be regarded with scepticism. BTW Was it that young blackhaired chick who met me on the corner abd followed me back? She had a badge and had a sneaky vibe.
Feedback:
I've been to BPG several times, and always leave feeling somewhat satisfied. Their quality is good, but man do they get you on price. It's pretty ridiculous to be honest. The service really depends on who helps you, as some clearly just want to move the line and are not very helpful. I recently went to Purple Heart in Oakland and their prices are much more reasonable(with tax included in price so there is no guessing game what you will pay at the register) and their quality is just as good. Personally, I will be going to Purple Heart for now on and would recommend you give them a try too unless you're rich.
Feedback:
Great employees who are extremely mistreated. Great medicine that is extremely overpriced. I would suggest supporting a cannabis company run by people of color and run with employee and community wellness in mind. Not run by corporate white male millionaires. You think they will care about you and your medical issues once cannabis goes rec this year? Think again..Dont forget... where we spend our money is important. Don't support those who don't support you and your community. To be transparent, I am a former employee of this corporation. I have five years experience working for them. PS Miss all my wonderful coworkers!! When I open a business, I am coming to steal you all!
Feedback:
These guys don't want you to know what you're actually buying. Why? Just walk in their store and look at the presentation of cannabis flower. Cannabis flowers on display are sealed in these plastic containers that have holes punched in the lid. Sales staff do not allow you to open the container, so you have to attempt to smell the flower through 1/4" thick plastic. It's a joke. You can't smell anything. Most flower customers purchase with their nose. There are white papers on this! Plenty of other stores are more honest with customers and let you smell the product you are purchasing. Long time customer, but I will not be returning unless they fix this.
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