Client Review on BPG Express

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Lupine Star

Negative Review

July 04, 2019

1.0 / 5.0

Reviewed on Jul 04, 2019

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I made an online order a couple of weeks ago and received an email stating that my order was ready for pick up. When I arrived at BPG to pick up my order the staff person gave me only one item that I had orderd. My email confirmation receipt showed my complete order of four items .What happened to my order??No legitimate answers were provided by the staff person.Did a staff person take from my order and sell to someone else?Why did they send me a CONFIRMATION email of FOUR items ready for pick up when they only had ONE item waiting for me.This feels overwhelmingly sheisty. The cashier had no explanation for me other than " I dont know what happened??" "Maybe they were moving too fast" WTF??I asked who sent the email stating my order was ready? Surely that person would know what happened.. She didn't know that either! WTF! If your business sends false confirmations of purchase and your staff cannot explain what happened after they screw up or take from your order,this is an unethical business.How can we trust BPG if they allow this to happen.They dont offer any compensation for the fact that they screwed up your order.The wasted drive and gas you burned driving to their establishment only to find that your confirmation receipt that they send you is just meaninglessDo we customers need to file complaints with the BBB about the questionable business practices of BPG? Someone needs to be held accountable for their shady dealings with customers orders.

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