Client Review on Cali Direct-Santa Ana

Sivad SS

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Sivad SS

Negative Review

April 06, 2020

1.0 / 5.0

Reviewed on Apr 06, 2020

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I have contacted the dealership several times to discuss purchasing a Passat. First attempt, spoke with a salesman (Elijah) on Friday afternoon who was in the middle of closing a deal. He took all my information and sent me a text to confirm contact information. Stated he'd finish his deal take a couple pictures, confirm the out the door price. 4 hours later, no contact. I respond to his text with "Please don't forget about me." I received no response. Saturday rolls around, I call back and explain my experience the day before. The gentleman apologizes and says he'll get a different salesman on the phone. Well after a 20 minute hold, I hang up and call back. I speak with yet another person who confirms that car is still available. They say they will need to get with their manager to confirm what the out the door price would be. It is now Thursday and I've never received a call back. I'll take my money and go elsewhere.Side note as caution, the majority of their cars have experienced significant damage via accident. They also have $900 dealer handling. If you are comparing their prices and thinking they are below market, add $900 to the advertised price and no you are getting a damaged vehicle. Those items translate to not a good deal.

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Sivad SS

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Sivad SS

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