California Green Mutual Benefit Group

California Green Mutual Benefit Group

Murrieta - Delivery | Murrieta, California, 92562
  • 1.6 / 5.0
15 Reviews
10:00am - 8:00pm

Client Review on California Green Mutual Benefit Group

  • 1.0 / 5.0
Feedback:

I been a mutual benefits policyholder policyholder for the past 8 years I recently had a comprehensive loss under my auto coverage and the adjuster who I dealt with offered some strange advice. The auto shop inspected the vehicle and gave an estimate . They advised Adjuster that the car was not drivable. The shop informed the adjuster that due to the damage the car would not be safe to drive .Adjuster then inform the shop that they should tape the car up where the damage occurred so it would be drivable and I would not need a rental car. In spite of me paying for rental reimbursement under my coverage . They finally agreed to a rental car but never sent the check and when I was unable to pick up the car I was informed that the check was in the mail and I should pay for the car myself since the rental would be canceled that day. I am retired and have been in the claims business for 45 years 20 of which was a claims manager and I'm well aware how a claim department should operate. I plan to contact my agent and cancel my coverage with mutual benefits. I would suggest a more thorough training program in customer service for your adjusters.

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