Client Review on California Sunrise Connection

Ari Friedman

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Ari Friedman

Negative Review

May 04, 2020

2.0 / 5.0

Reviewed on May 04, 2020

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This is re My 2017 Ford Explorer. In November '19 my front passenger door's auto lock/unlock stopped working. They diagnosed and found that the motor built into the door failed and needed to be replaced. When they got the part it took less than 2 hours to install and fix. April 2020 same exact thing to drivers door. I spoke to the service rep and the manager explaining that although its a different door, the exact thing happened before to the other door and I hoped this can help with the diagnostics. I provided the prior service record. Although they diagnosed within a few hours they told me that they don't have the part and it would take until the end of the week (it was Monday) to get the part and there could be delays. Three days later out of curiosity I called the next dealership over (within a few miles) and I was surprised that they had the part and they advised they had it for a while. I called the service rep and he sent his parts driver to pick it up. they installed the part the next day.I was extremely disappointed that Sunrise Ford was not diligent in finding a replacement part and took their sweet time in getting this repair done. Had I not called the other dealer there would have been an even greater delay.

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Client Review on California Sunrise Connection

Ari Friedman

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Client Review on California Sunrise Connection

Ari Friedman

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