Client Review on Couture Home Delivery

Jessy Smith

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Jessy Smith

Negative Review

September 03, 2019

1.0 / 5.0

Reviewed on Sep 03, 2019

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I would give Wayfair negative stars if I could. I've had the most horrible experience dealing with them the last few weeks. I ordered 2 expensive pendant lights on July 9th and spoke to a service representative who assured me I would receive them by August 1st and that they were in stock. I scheduled a remodel finishing August 10th to allow for shipping delays. It is currently August 14th and there is no sign my order will ever ship, nor can anyone give me any valid information on it. Every time I call I am told they should ship the next day and every 2 days I get an email saying my shipment has been delayed. They can't get their story straight, one rep will tell me it's the carrier who won't pick them up. Another told me they're still back-ordered. Another told me they can't switch to another carrier when another tells me they have and will ship the next day etc etc. If you've made it this far then you know some of the frustration I've felt in dealing with them. All they do is offer you 10% off your order and then say some nonsense. I've literally never dealt with a company as disorganized or lying to me as this one. I have to pay another scaffolder and order different lights now over a month later than intended. Extremely disappointed. Not exaggerating, I can list my order number if Wayfair would like to contest this.

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Client Review on Couture Home Delivery

Jessy Smith

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Client Review on Couture Home Delivery

Jessy Smith

Jessy Smith

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