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JAMIE MERCURIO

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JAMIE MERCURIO

Positive Review

March 07, 2020

5.0 / 5.0

Reviewed on Mar 07, 2020

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I can’t say enough about Anthony P. ( two years as my service advisor) He originally found that my used car from Carmax had a warranty and I paid for one from Carmax when I didn’t have too since the original owner had one from Mini. With that warranty I was able to get free oil changed And schedule maintenance with Mini for the 5 year warranty at no cost. W-H-A-T a blessing. Anthony has been nothing short of just a all around great guy. He knows these cars and knows the way to calm someone down given the enormous overwhelming sensation of bitter people once your car breaks down!!Anthony is chill. He just gets it. He knows how to reassure me ( or you) and will tell you all about the car and what the inspections revealed.Recently Dan C did the work on my oil change and my brakes were at a 1mm and he actually FILMED my service appt showing me around my car. That is something I cannot pay for enough to see the actual work that need to be done and the things that are in good/great shape. All that was sent to me BEFORE paying, This dealership isn’t just “okay”... all of the advisors here are great. I’ve even had Autumn help me while “Ant” was outta town. I’m a tough critic ( just look at my yelp page) and I will go here always!

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