EMW Medicinal Services
Delivery Only | Berkeley, California, 94707Client Reviews on EMW Medicinal Services
- 2.9 / 5.0
10 Reviews
Feedback:
Very poor service from the appointment office. They ask you to put your name in a form and wait outside to be called in, but it seemed they do not check it constantly. I just wanted to make an appointment and had waited 50 min without being called, even though I was the only patient in the room for the last 30min. I had to ask help for the front desk and finally checked in. I had to listen from the staff at the Appointment office that they did not see my name on the list! If this is the only option you have, be sure to be on top of your triage. Do not expect people to be proactive, as it seems nobody actually care for you.
Feedback:
The staffs at radiology were extremely rude. I’m an exchange student and was there asking if I could get some examination done for my school dorm. I understand that I’m in a way not qualified to get treated, since I’m not a regular student of this school, but the attitude of the ladies there was just so impolite. They were not at all sorry for not being able to do the test, nor trying to help me in any other way, but instead kept saying things like “I don’t see why we should treat you. We don’t want to do the test.” Even worse, right after I left their sight, they started laughing out loud. I was really disappointed and mad about their service and attitude:( I don’t know if they are nice to local students, but I think they should seriously be more polite to exchange students like me as well. (Surprisingly, when I called the other clinic outside of school asking the same thing, they gave me suggestions on what I should do, helped me find nearest clinics and even gave their phone numbers. I was expecting similar level of service from the “University Health Service” but well...)
Feedback:
Spectacularly disappointing service. I order my glasses from Tang Eye Center on Bacroft, only to have them forget to send it to their offsite lab. To cover their tracks, they told me that the lab made a mistake. I know that they lied, as I called the lab directly, which was more than happy to provide exact shipping dates with tracking numbers and all. A month later, I nearly bit the manager's head off, as my glasses were supposed to take ~10 days. After waiting for nearly a month and a half, I get my glasses back, only to find that somehow, the lenses they ordered for me are nearly 1.5 times larger than the lenses I asked for. Of course, it was easy to figure this out, as they had the stock lens pieces still. What this meant, was that my eyes were literally looking out from the inner corner of the frame, into an extremely large white border. Unacceptable and unsafe.By this time, I was so over dealing with the Eye Center's absolutely horrid service (reception seemed perpetually irritated by having to deal with any customers, despite never ever having an actual line), that I just took my glasses to Site for Sore Eyes on Shattuck. They charged me 1/2 of the price for the same exact order (despite using my so called Insurance at Tang. I paid out-of-pocket at Site for Sore Eyes thanks to Tang's royal f_up). They also have an onsite lab (which Tang does not), and of course promised to ensure my full satisfaction. Live and learn. For those of you forced to use Tang because you think you will save money using your student insurance (you likely will not btw), here is my advice:1. Visit them and get a quote.2. If any of the staff acts rude toward you (as they likely will), right then and there, ask to speak to the manager. Then, call the manager's manager. Their horrid customer service will not change without these efforts, as they have a pretty much captive customer base in the student population. Mistreating our students (our fees are more than likely supporting them) is abusive.3. Leave, and go to any of the eyeglass places on Shattuck (though I highly recommend Site for Sore Eyes due to their great price, service and onsite lab). Costco is even cheaper (literally 1/3 of Tang's price).4. Get quotes, as you will find that they will be much less expensive than Tang on Bancroft.I had great experiences going to the Optometry School on Campus and with the primary care docs at Tang, but I will forever steer clear of Tang Eye Center on Bancroft!
Feedback:
My wife and I waited an hour for a scheduled appointment- turned out the doctor went home sick and staff forgot to come get us. If this was a one-time situation it would not be too terrible. Unfortunately, Tang has consistently made us wait for appointments upwards of half hour to an hour. In addition, due to my wife’s small build, there have been occasions where nurses/doctors don’t take her illness seriously unless I’m there with her (I’m 6-ft tall and look much older). We are furious at Tang for their lack of timeliness and their discriminatory practices and would not recommend their services to anyone.
Feedback:
This is one of the worst ever places on the earth! Even if you are a UC Berkeley student and have their insurance, they charge you a lot! I dont afford the price and so, asked the Tang Social Services for their help. They told me they would call me, but months passed and they never get back to me. Instead, they sent me a $800 bill! Damn with Tang center. Their smiles are all hypocritical !!!
Feedback:
Tang Eye Center is filled with kind, knowledgeable people (from docs to students to front desk staff.) I get seen quickly every time I go there, and the eye exam is thorough and painless. The frames are fairly groovy, and I always leave feeling very glad to have taken good care of my eyesight with them. I'd totally recommend it for eye care and glasses!
Feedback:
Tang Center Optometry: Been going to these guys for years. They are a training center, so the first person to see you will do everything and take copious notes, and then the attending physician will come in and confirm everything the first person did. I like that the folks there are friendly and good at listening (and practicing their listening skills, clearly), and that they tend to have many of the newest devices and techniques to check on your eyes. The only drawback is the appointments tend to take 1.5 hours, and they dilate my eyes every time so I book the last appointment and do my best not to drive. Parking can also be a challenge nearby due to the length of appointment.
Feedback:
I've been coming to Tang Optometry for more than a year for contact lens and eye check-ups. I love the fact that students get the chance to learn so directly to the patients and under direct supervision of professionals. When they ask something, I also get to learn new stuff that's relevant to my health. The two ladies in the front desk make my day, they work fast and really nice.
Feedback:
My visit to Tang centre was a pleasant surprise. While the facilities are good, the staff is very warm and friendly. The ease with which you can move between different facilities at the centre is amazing, and all credit to the people who are always there is help you and take care of your special needs. I went in with a muscle tear for which in needed a physiotherapy. It was hard to imagine, with the limited mobility I had, that I will also be able to get an eye exam and book my appointments for coming weeks. But all got done in a couple of hours and I left quite satisfied with the way the care givers treated me. Look forward to use Tang services much more.
Feedback:
I went there for a routine eye appointment and found out that my eyes are misaligned. Within the hour they were able to diagnose the problem and set me up with a great deal on glasses. They arrived within the week. The community working in there is fantastic, super friendly, resourceful, and genuine. I am bummed I didnt take advantage of their service earlier in the college life.
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