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Last Updated June 1, 2026
EMW Medicinal Services
Delivery Only | Berkeley, California, 94707
Client Review on EMW Medicinal Services
Feedback:
Spectacularly disappointing service. I order my glasses from Tang Eye Center on Bacroft, only to have them forget to send it to their offsite lab. To cover their tracks, they told me that the lab made a mistake. I know that they lied, as I called the lab directly, which was more than happy to provide exact shipping dates with tracking numbers and all. A month later, I nearly bit the manager's head off, as my glasses were supposed to take ~10 days. After waiting for nearly a month and a half, I get my glasses back, only to find that somehow, the lenses they ordered for me are nearly 1.5 times larger than the lenses I asked for. Of course, it was easy to figure this out, as they had the stock lens pieces still. What this meant, was that my eyes were literally looking out from the inner corner of the frame, into an extremely large white border. Unacceptable and unsafe.By this time, I was so over dealing with the Eye Center's absolutely horrid service (reception seemed perpetually irritated by having to deal with any customers, despite never ever having an actual line), that I just took my glasses to Site for Sore Eyes on Shattuck. They charged me 1/2 of the price for the same exact order (despite using my so called Insurance at Tang. I paid out-of-pocket at Site for Sore Eyes thanks to Tang's royal f_up). They also have an onsite lab (which Tang does not), and of course promised to ensure my full satisfaction. Live and learn. For those of you forced to use Tang because you think you will save money using your student insurance (you likely will not btw), here is my advice:1. Visit them and get a quote.2. If any of the staff acts rude toward you (as they likely will), right then and there, ask to speak to the manager. Then, call the manager's manager. Their horrid customer service will not change without these efforts, as they have a pretty much captive customer base in the student population. Mistreating our students (our fees are more than likely supporting them) is abusive.3. Leave, and go to any of the eyeglass places on Shattuck (though I highly recommend Site for Sore Eyes due to their great price, service and onsite lab). Costco is even cheaper (literally 1/3 of Tang's price).4. Get quotes, as you will find that they will be much less expensive than Tang on Bancroft.I had great experiences going to the Optometry School on Campus and with the primary care docs at Tang, but I will forever steer clear of Tang Eye Center on Bancroft!
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