Client Review on Enlighten Alaska

Adam Smith

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Adam Smith

Negative Review

July 08, 2019

1.0 / 5.0

Reviewed on Jul 08, 2019

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I only have use of one hand from a chainsaw injury. I went to enlighten Alaska to look for a indca to help with the pain. I purchased a 1/2 gram of blueberry crumble from this store. When I tried to open the package it was saturated in oil. I could not get the paper out without getting oil all over my hands. Within 20 minutes of purchasing the product I asked them to exchange it for another one. They refuse and said the best they could do is offer me a 20% discount on another purchase. I explain to them I did not have a need to make multiple purchases. When I asked them why they couldn't exchange the product they said it was state law. So I asked if they could get me the discount on the product I bought already. A product that was unusable without burning paper. I am surprised that this retailer was given an award for the best retail experience. They made multiple attempts to explain how buying more products from their store was my best option rather than looking at how they could solve the problem that they sold me. This has been the worst product and customer experience I have purchased from a legal cannabis store.

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Enlighten Alaska

Client Review on Enlighten Alaska

Adam Smith

Adam Smith

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Enlighten Alaska

Client Review on Enlighten Alaska

Adam Smith

Adam Smith

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