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Last Updated June 1, 2026
Essence Cannabis Dispensary - West Tropicana
null | United States, 89103
Client Review on Essence Cannabis Dispensary - West Tropicana
Feedback:
I've gone in several times and had really good experiences. Recommended this place to others and all my out of town visitors. Really disappointing experience today. Since I use my phone to order everything else in my life and thought I'd use it to get delivery today, considering everything that is going on. It is all over the website that you can do online orders for delivery, and it allowed me to place the order. It would not let me put in an address though, so I put it in the memo section for comments. About 7 minutes before my delivery time, I got a message that I had to go pick it up. So I look up my account and it shows no orders at all, despite the text messages. I try to call. I am told I'm 5th in the cue. Then I hear it click over and it starts ringing and ringing and ringing and then goes dead. I try again. It starts ringing and ringing and finally it gets picked up. I am not even done explaining and the woman interrupts, "there's no delivery." I asked why I was allowed to place the order. She said, "That's Blackbird" (I have no clue what that even means). She didn't care at all. I canceled my order and said I would not be back. Kind of sucks because the place is literally NEXT DOOR to me. If there is a third party (Blackbird) making mistakes, then fix it. I understand if delivery is suspended because of the virus, then have it on the website! Don't accept orders for me to find out hours later I won't receive my order. Too bad. I had a really nice tip for the delivery person too.I had a friend recommend a drive-thru place to me or I'll contact someone else to do delivery. I'll give them my business. Plenty of dispensaries in Vegas.
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