Client Review on Express Kaya Service

Marisa White

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Marisa White

Negative Review

March 07, 2020

1.0 / 5.0

Reviewed on Mar 07, 2020

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While the clinic itself is beautiful and the nurse/front desk friendly and very efficient- I have to say my doctor was not so great. I saw the nurses for far longer than her, and she still complained about how much time she spent with me-under 5 mins. I had chest pain, was on week 3 of being the sickest Ive ever been. They ordered xrays for my chest but it was clear she had decided before even speaking to me that it was bronchitis and nothing more. She put a prescription in and when I tried to ask about what it was she grew visably irritated. I tried to explain the pain was keeping me up at night and that i was vomiting and couldn hold only liquids down but I couldn't even get that far before she was essentially telling me my symtoms were normal and just tough it out. She kept leaving the room before i could even finnish what I was saying. The prescription was for pills my insurance wont cover-and since I cant keep pills down not even my normal ones- they are useless. I now have so much pain and trouble breathing at night its impossible to sleep or maintain my job. My dad just went to a real doctor for similar symptoms and the doctor said immediately he needed antibiotics. So now I have to wait another two days to go to primary and get the meds that if this doctor had cared to listen, would have saved me alot of pain and money.Doctor [redacted fir privacy reasons], perhaps it was just an off day for you-but please listen to your patient. I was trying to tell you the whole time the amount of pain I was in was not normal. Ive had bronchitus before- severe bronchitus. This is different. Throwing up consistently 3 weeks after the flu, unable to sleep- thats not normal. Telling me my symptoms were "normal" and prescribing me meds that could not help my current situation. And when you said "if you had a fever and extreme exhaustion then Id worry" well, I have fevers every night and my exhaustion is extreme. But at that point it was clear you were not going to listen and just wanted the next patient.Being dismissive of symptoms and insinuating patients have taken enough of your time already is not only rude but dangerous. So thats why I'm writing this. I really hope you reconsider how you treat your patients because this cost me alot more in money/pain time than it will you. Please listen to your patients even if you think you already know what they have.

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