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Kiko

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Kiko

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July 07, 2019

3.0 / 5.0

Reviewed on Jul 07, 2019

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I usually receive very good service at Palm Desert Mountain View. For years I have taken all my cars there for service and I have recommended them to many friends. Sadly I was disappointed by the service my daughter received when she took her car in for a routine oil change. Seems the oil filter was not properly tightened so most of the oil drained from the car onto her garage floor. She did not know this had happened so she drove her car to work the next morning. When her husband found a large puddle of oil on the garage floor he called her and told her not to drive the car anymore. A tow truck brought the car back to Mountain View where the problem was easily fixed. Naturally you would expect at least a full refund for the oil change, but this wasn't even offered until it was specifically requested. Personally I think several free future oil changes would have been appropriate. No serious damage occurred, but there was much inconvenience. We were left with an oil stained garage floor and a serious loss of confidence. I will probably go back again because I know this is not their usual level of quality, but I don't think I will recommend them to others.

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