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Anita Carmona

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Anita Carmona

Negative Review

July 07, 2017

1.0 / 5.0

Reviewed on Jul 07, 2017

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We received a mailer with a lot of coupons and that is the only reason I even went to Carl's Jr. I am not a big fan, but my boyfriend is, so I went to get the family food. Since I had about 5 coupons, I think the manager was called to assist in taking my order. It was like she was mad that I had such a big order. When I tried to tell her part of my order was incorrect she rudely cut me off and told me to park at the side and that they would bring my order out. It was brought out fairly quickly and I apologized to the young man for having to be such a pain with a huge order and he was very polite and said no apology necessary. I get home and was hoping they got my order correct...no such luck! The food was delicious so I guess Carl's redeemed themselves and earned the 1 star but the manager/lead is a sorry leader...showing staff this kind of behavior does not sit well with me and she doesn't deserve the higher position she has. Mailers with coupons are meant to bring in new people who don't usually go or to reward those loyal customers who always go....so is that how they should be treated?? Newcomers get a snide attendant and loyal people get rewarded like that?? I think not. So I am giving them 1 star and should I ever return, I hope they give me cause to give them more stars.

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