Client Review on first street first relief center

Jaitza Mercado

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Jaitza Mercado

Negative Review

November 04, 2019

1.0 / 5.0

Reviewed on Nov 04, 2019

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I suffer from severe anxiety and depression. I had moved recently so I did not have health insurance set up yet. So I decided to do My ESA Doctor AKA Steady Care Medical. You answer some questions on their site, enter a payment method and pay. Shortly after, a "mental health professional" calls you to determine if you qualify or not for the ESA letter. They'll say you qualify and an hour later they will send over the document through e-mail. If you need any forms filled in, good luck with that. They charge you for each form you want filled in and not only that, they are really bad at filling it in. They will insist that you send everything electronically. And if the form is sent by regular mail, which most landlords and leasing offices will do, they will take more than a month to fill that in or not do anything at all. Their customer service is a nightmare, rude, they lie a lot, lack of compassion and are unhelpful. Oh and BTW the manager is NEVER in. For that month I would call 4 times a week to check on the status for the forms sent over by my apartment's leasing office. They would say they got the forms and that they would take care of it, next time I called they would say something completely different and that they never got the forms. It was this back and forth the whole time. Then they would get it but the "doctor" that issued the letter for me worked at a different location so they mailed those to that office. The "doctor" would let weeks pass without doing anything with the forms. I would ask customer service and they would always say that they could never get ahold of the "doctor" that the "doctor" was busy. I would ask to talk to the "doctor" and they would refuse to get me into contact with the "doctor". It made the whole process stressful and made my anxiety act up more as the apartment leasing office on the other side was pressuring that if they didn't have the form by x date they would have to charge me pet security deposit and pet fees if I wanted to stay, if not I would have to leave. In the end, My ESA Doctor AKA Steady Care Medical, admitted to losing the forms. They would refuse to give refund, then they said they would only refund me half of what I payed. I fought so hard over the phone and they ended up issuing a full refund.DO NOT USE THIS CLINIC. TERRIBLE SERVICE. VERY UNTRUSWORTHY. SAVE YOURSELF THE HEADACHE OR THE EFFECTS THE BAD MOMENTS MAY HAVE ON YOUR MENTAL HEALTH. GO TO A REAL MENTAL DOCTOR, GET EVALUATED AND ASK FOR THE ESA LETTER.Hope this helps people that are thinking of using My ESA Doctor AKA Steady Care Medical

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first street first relief center

Client Review on first street first relief center

Jaitza Mercado

Jaitza Mercado

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first street first relief center

Client Review on first street first relief center

Jaitza Mercado

Jaitza Mercado

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