Free Wax
TBD | Stockton, California, 95207| Monday | 9:00am - 8:00pm |
| Tuesday | 9:00am - 8:00pm |
| Wednesday | 9:00am - 8:00pm |
| Thursday | 9:00am - 8:00pm |
| Friday | 9:00am - 8:00pm |
| Saturday | 9:00am - 8:00pm |
| Sunday | 9:00am - 8:00pm |
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Amenities:
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Medical
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- Year Founded:
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Free Wax Reviews
melisugh
1 contributions
0 helpful votes
- 1.0 / 5.0
Overall Feedback:
The company refuses to issue a full refund to my original payment method. I have contacted the company Store Manager and The Regional Manager about the request for a full refund because I have not had access to use services because of the temporary store closure as a non-essential business due to the COVID-19 pandemic. The store closure is indefinite and the unavailability of services that have already been paid for is a personal financial concern. Both managers have refused my request for a full refund to my original payment method stating that my request extends outside of the 30 day refund policy. However, I know that they have already made exceptions to this policy and fully refunded other customers that I know personally! The regional manager stated that due to the pandemic they are not even supposed to go into the store, however I know from another customer that they have gone into the store specifically to process that customer's refund (outside of their 30 day refund policy)! The fact that they have fully refunded other customers outside of the refund policy but not myself shows that I am being discriminated against. They are making exceptions for others and not myself. I have expressed to both managers that as a loyal customer of five years, that I would expect the company to do everything possible to help their customers and to consider the COVID-19 pandemic as an extenuating circumstance for a full refund. These are funds that I need during this pandemic to help cover ESSENTIAL costs of food and rent! Their discrimination against myself as a customer is unacceptable!
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