Galactic Wellness/Now Accepting New Patients.
Delivery Only | Brea, California, 92821| Monday | 10:00am - 11:00am |
| Tuesday | 11:00am - 9:00pm |
| Wednesday | 11:00am - 9:00pm |
| Thursday | 9:00am - 11:00am |
| Friday | 9:00am - 11:00am |
| Saturday | 9:00am - 11:00am |
| Sunday | 10:00am - 11:00am |
-
Amenities:
-
Medical
-
-
First-Time Patients
null
- Year Founded:
- Pricing:
Galactic Wellness/Now Accepting New Patients. Reviews
Emily Sullivan
1 contributions
0 helpful votes
- 1.0 / 5.0
Overall Feedback:
I went in today for COVID-19 testing as a walk in. I was able to "get an appointment" with a 2 hour wait (I walked in around 10:15). I was fine with this wait and proceeded to sit down in the waiting room. About 30 minutes into my wait time i can hear what i assume to be the doctor throwing a fit over how many people he has to see, how he no longer wants walk-ins in the clinic. The ENTIRE waiting room can hear this conversation as well as the line of people who are walk ins for COVID testing. The receptionist proceeded to be rude to every person that walked in as if it was their fault they couldn't make an appointment and decided to try and walk in for an appointment. I watched every patient wether it be an appointment or a walk-in be checked in and be seen. By 12:30 the receptionist decided to call in her lunch order and get ready to leave for lunch as i'm sitting in the waiting room waiting to be CHECKED IN for my now 2+ hour wait time appointment. I asked the person who came out of the back (assuming a nurse) if I was going to be seen anytime soon and he proceeded to tell me "No as there are too many patients today, i would not be seen anytime soon as they needed to "go to lunch"". As someone who works in a medical office this was incredibly RUDE AND UNPROFESSIONAL. 1. the person throwing a fit in the back room about no longer wanting to TREAT PATIENTS as a medical provider. 2. The receptionist being incredibly RUDE to patients who are trying to be cautious and take care of their medical needs and just want to be looked at by a medical professional. 3. Having a patient in the waiting room waiting to be checked in and proceeding to go to lunch without checking in or even speaking to the ONE patient in the waiting room. This "urgent care" needs some serious personnel training on how to speak and deal with patients. I understand that this is a crazy time for EVERYONE medical providers included. BUT THIS IS YOUR JOB THAT YOU SIGNED UP FOR. DON'T BE RUDE AND DISRESPECTFUL TO THE PEOPLE WHO ARE TRUSTING YOU WITH THEIR MEDICAL CARE. I would NEVER recommend this urgent care due to their lack of professionalism and lack of care for the patients they're providing "care" for.
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
