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Last Updated June 1, 2026
Golden State Delivery Service
21 Post Street | San Jose, California, 95112
Client Review on Golden State Delivery Service
Feedback:
Imagine this. I spoke to a customer service supervisor about a dishonest dealing with a driver. I called for a package pick up from my business with a pick up window of 1:30 - 5:00. I called at 5:25 inquiring as to why the packages have not been picked up. I was told that the driver said he picked I up 4 packages from my location. I informed the CSR that that I only had two packages and they were still here. She contacted the driver again who stated he would be here within 15-20 minutes. I followed up about 30 minutes later and was told he had the packages but was late due to traffic around my location. I informed the CSR that my business is on a country road with no traffic. I called and spoke to a supervisor the following Monday to request a waiving of the pick up fees. Here is what I was told. GSO/GLS is not issue any refunds for any reason. They indicate that they are stretched thin and will not be providing any refunds for any reason. She stated that all the major carries are struggling because of the virus and it is effecting them. I asked her what recourse does a customer have if GSO/GLS doesn't provided the service they have promised. She informed me there is no recourse and there was nothing the could do or would do for me. I asked her if GSO/GLS expects their customers just to take the bad service and to be quite? She again informed me that there are no refunds allowed and she was sorry. Just food for thought when considering the trustworthiness of a carrier.
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