Greater Sacramento Patients Collective

Greater Sacramento Patients Collective

*Delivery Only* | Sacramento, California, 95826
  • 2.9 / 5.0
15 Reviews
Closed

Client Review on Greater Sacramento Patients Collective

  • 1.0 / 5.0
Feedback:

This place was swamped when I tried to go here on a Monday at 9:50 AM. I placed an online order at 9 AM to be completed by 10:15 (earliest possible time to order for, which sucks already) when I get there the place is swamped. Parking lot is busier than I've ever seen before. I parked in a spot and tried calling one of the two numbers provided and you have to keep dialing again and again until you can get ahold of the staff. They just have 2 cell phone lines and you can't wait on hold, that system is terrible. It took me 10 minutes and calling each number about 15 times until I got lucky. I was told my order was ready and would be brought out quickly. (It was just one product)After 20 minutes I asked the security guard who is probably one of the nicest people on Earth about what's going on, but he was of no help and I had to leave without being able to get what I wanted as I didn't plan on spending more than 30 minutes picking up a pre-ordered item. Pretty disappointing and something that could easily be fixed by either using a proper phone system to be able to wait on hold or by allowing online check-in and clearer instructions at each parking spot. The way this is conducted right now is terrible and chaotic and clearly doesn't work. Won't go here anymore until this is fixed or they let people walk in again.

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