Client Review on Green Care Delivery

J. Barrett

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J. Barrett

Negative Review

July 07, 2015

1.0 / 5.0

Reviewed on Jul 07, 2015

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I took my Pathfinder in knowing my radiator hose was cracked and leaking. The tech proceeded to tell me the radiator itself was cracked in not one but two places in addition to the hose estimating the repair cost at nearly $600. When I asked the tech how he knew it was cracked he stated, "Cause there is radiator fluid there." It was obvious he has no clue and so I asked the tech to please put the hose back onto the radiator as I will be going elsewhere, and he refused. I had to reconnect the hose myself and took my car to a different mechanic. Not only did I know the Green Care Auto tech was full of it, the new mechanic pressure tested the radiator for leaks and of course it was not cracked, hose was replaced and the car lived happily ever after. I attempted to contact the store manager to express my frustrations. Trevor, who initially identified himself as the Sales Rep, placed me on hold then got back on the phone and said "This is the manager Trevor." When I explained how shady this all seems he said, "The teach made a recommendation." I said, "Telling me the radiator is cracked in two places is a little more than a recommendation, it's a diagnosis." Trevor then hung up on me. I called back to ask for the name of the owner and it took me three times on hold to get the store owners name. This is by far the worst experience/customer service I have ever encountered.

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Client Review on Green Care Delivery

J. Barrett

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Client Review on Green Care Delivery

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