Green Care Delivery
132 fake st | Seattle, Washington, 98125Client Reviews on Green Care Delivery
- 3.6 / 5.0
9 Reviews
Feedback:
I brought my car here a few months ago when the engine suddenly began making a loud whining noise. They told me the whine was coming from the timing chain side of the engine and there was also a rod knock. They wanted $4500 to rebuild the engine so I brought it to another shop for a second opinion. The other shop told me the whine was coming from the power steering pump (which is on the opposite side from the timing chain) and there was no knock. I replaced the power steering pump and my car resumed running perfectly and quietly, so the second shop was clearly correct. I don't know if this was attempted fraud or if they're just incompetent, but either way you should not bring your car here for any reason.
Feedback:
Seem to know what they're doing and got work done on my car quickly (same day as when I first took it in). Seem to have average pricing. I was a bit put off by one of the employees being overly (in my opinion) concerned with not receiving complaints from customers or being liable ("if I tell you which repair is more important, you'll complain if it doesn't work," etc., and hearing him complain about another customer who complained without good reason (I think)).
Feedback:
Reside in Issaquah and no mechanic business does any decent work. About 2 years ago I was traveling to Wallingford and as luck had it; my oil light went off and the staff was so courteous, they "snuck me between appointments" and got me on my way...Since then, I've continued doing business with them. *Most automotive shops will deny quick services, but not the case with these folks!
Feedback:
I was in earlier this week and could tell they were very busy, despite this they were still able to diagnose a issue with my power door lock. They did have to order a part that was not available in this state. They said but they were able to over night the part I needed for a little extra. Green care auto had me out the very next day before closing. I really am happy about the speedy service. I Have been here several times for other issues and maintenance in the past and decided to give a shout out this time for going the extra mile, they were really eager to get my car fixed and back to me very quickly and for that a thank you guys ! see you next time !
Feedback:
Thank you for squeezing me in when I was in a hurry to go on a trip, I could clearly tell you guys were very busy by the full parking lot. Got my brakes done and a couple fluids changed same day despite not having an appointment I just wanted to reach out and say thanks! I will be back soon for my next oil change probably after my trip!
Feedback:
My consistent experience with Green Care has been that they take my car apart and fail to put it back together properly. The first time I took it to them was for scheduled maintenance. They replaced the front control arms. After I got the car home, I took a look underneath and immediately saw that the sway bar had one bolt missing and another that was halfway out. This was about four inches from the control arm they had replaced. There was no way not to notice it. I took it back right away and, to their credit, they fixed it free of charge. About a year later, having decided to give them another chance, I took it to them to fix the air conditioner. They more or less replaced the entire system. When I drove it away, the car immediately started giving coolant system warnings. I took it back. The radiator fan had stopped working altogether and there was a large hose that had become disconnected from the radiator. Although both the fan and the hose are crowded within a few inches of radiator components that they had replaced, the owner insisted that they hadn't touched the cooling system. Despite having serious reservations by now, which I voiced to the owner in a very candid way, I allowed them to replace the broken radiator fan and reconnect the hose. They charged me for parts but not labor. About a month later the car started leaking transmission fluid from the front end. Because I was completely fed up with Green Care by now, and also thinking the leak was possibly unrelated to the recent work, I took the car to a different mechanic. The new mechanic said that the fan Green Care had installed was warped and was rubbing against a hose that carries transmission fluid to the radiator. I paid this mechanic around $1600 to replace the fan and hose. I certainly wasn't going to let Green Care anywhere near it again. After this repair was done, I went back to Green Care to complain, and to ask to be reimbursed for the the cost of fixing their mess. The owner asked why I hadn't brought the car back to them. I explained the history of botched repairs. He shrugged and told me that I had voided the repair contract by taking it to another mechanic. He offered to try to send the fan back under the manufacturer's warranty, but was otherwise unsympathetic and did not admit that there was anything wrong with their work. I gave Green Care many chances, and they botched it every time. I wouldn't let them wash my windshield.
Feedback:
I want to give hearty shout out for Green Care Auto Repair in Wallingford. I am always wary of auto places given that I am a savvy woman who does not know cars but is savvy at judging good character and doing my research and checking with several resources who do know cars and will let me know if something is overpriced or not needed. It burns me to get scammed with auto work. I instantly liked these guys- friendly, helpful, respectful, down to earth, seem honest. Good guys who recently took over the ownership and seem to genuinely want to do good work. They not only took me right away, but were thorough in explaining what was going on, what was needed, what was not needed. And less was needed than what was told to me elsewhere. I recently relocated from Seattle to Tacoma and I have to say that I will not hesitate to drive to Seattle to have work done by Green Care Auto Repair.
Feedback:
I took my Pathfinder in knowing my radiator hose was cracked and leaking. The tech proceeded to tell me the radiator itself was cracked in not one but two places in addition to the hose estimating the repair cost at nearly $600. When I asked the tech how he knew it was cracked he stated, "Cause there is radiator fluid there." It was obvious he has no clue and so I asked the tech to please put the hose back onto the radiator as I will be going elsewhere, and he refused. I had to reconnect the hose myself and took my car to a different mechanic. Not only did I know the Green Care Auto tech was full of it, the new mechanic pressure tested the radiator for leaks and of course it was not cracked, hose was replaced and the car lived happily ever after. I attempted to contact the store manager to express my frustrations. Trevor, who initially identified himself as the Sales Rep, placed me on hold then got back on the phone and said "This is the manager Trevor." When I explained how shady this all seems he said, "The teach made a recommendation." I said, "Telling me the radiator is cracked in two places is a little more than a recommendation, it's a diagnosis." Trevor then hung up on me. I called back to ask for the name of the owner and it took me three times on hold to get the store owners name. This is by far the worst experience/customer service I have ever encountered.
Feedback:
I called green care about swapping the front seat belt clicker in my car...it was destroyed by our service dog when my boyfriend went in to UW for a bone marrow transplant. I had the part but since we are so far from home i didn't have the tools. The man on the phone said to stop by and he fixed it without expecting any payment! Awesome shop and great people!
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
