Client Review on GreenLeaf Compassion & Progression

Kayla K

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Kayla K

Negative Review

March 04, 2020

1.0 / 5.0

Reviewed on Mar 04, 2020

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I’ve lived here since August of 2017. Over I really do like the complex, it’s centrally located to stores, the light rail and many highway accesses. While it’s a great location I have some major issues and safety concerns with the practices of the leasing office. My primary issues are lack of communication from the leasing office, the slow response to fix maintenance issues, and the lack of support to resolve roommate disputes caused by Greenleaf’s dorm style roommate matching. Now add mold that they refuse to remove, and an ability to complete reasonable maintenance requests I find it’s not particularly helpful that whenever I voice my concerns to the leasing office, their suggestion is for me to move so that tells me they don’t have confidence in their own ability to run things. The office does not often provide proper notice before entering your residence. And maintenance will not leave notes when they come in per a maintenance request, half the time the request was not completed or completed incorrectly. Additionally the maintenance office doesn’t seem to care about the safety of their residents, won’t inform residents of roommates move out dates, and has a dismally slow response time to emergency maintenance requests. They’ve changed management companies and hours of operation without informing the residents.It’s very frustrating to try and get anything fixed and the office offers no support for roommate disputes. Green leaf shouldn’t be offering dorm style roommate matches if they’re not going to help resolve roommate disputes, then they shouldn’t be offering dorm style leases. It’s a wonderful place to live so long as you don’t have any issues that need resolved. For the most part the office staff is incredibly nice and accommodating, but there’s definitely some room for improvement when it communication with the residents, and they should have maintenance leave notes so that you know there were there and the problem was fixed.

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Client Review on GreenLeaf Compassion & Progression

Kayla K

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Client Review on GreenLeaf Compassion & Progression

Kayla K

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