Client Review on H2H Collective OPEN 24 HOURS!

L.B. Williams

1 contributions
0 helpful votes

Reply TO REVIEW

L.B. Williams

Negative Review

July 07, 2018

1.0 / 5.0

Reviewed on Jul 07, 2018

Feedback:

I would also give it a zero if I could. I won't be so nice. My complaint in particular is about the guest policy. I visited the facility with my sister and was told "Yes. Your sister is allowed to have a guest. You can only visit for free once a year, etc..." No problem, right? Wrong!!!!! As I showed my ID... "Wait! You don't live in the area. Well...". And you know how the story goes. It isn't that I am against paying $15 for a workout. My health is with more than $15. It's the principal of the matter. The associate should not have committed a "yes" to the guest pass until she further clarified this ridiculous policy. Apparently, there is an x-mile radius that allows one to be a non-paying guest on a first time visit. If you are outside of this radius then you have to pay. $15 bucks is a bit steep considering I was visiting with a monthly paying member (my sister). However, the policy is the policy. i sat in the lobby and refused to pay, mainly because I was told that I could visit the gym for free and the free pass was only available once a year. The story switched up and due to the way the situation was handled they didn't deserve my $15. When I talked to management his response "it wouldn't be fair if I allowed you to go in and not others...". My response " I don't care about fairness. I'm asking about accessing the gym after 8 hours of travel and I was told that I could be a guest UNTIL my ID was shown". "His response. Sorry!" I was once a member of 24 hour fitness and this experience reminds me of why I left it and NEVER went back. Get this... I decided not to disrupt my sister and ask for her keys as she was already running late for her Zumba class. So I sat out front and when I asked the same associate if it was okay for me to use the restroom... "No. Sorry." I mean I do get keeping a facility safe, etc. I do. And yet I traveled to the gym with my sister and was denied working out... can I at least use the restroom while I wait?!?!? Never again... please if you want to get serious about supporting an org that does the right thing I say join the Y. It may cost a bit more, but they are in it for all of the right reasons... And you get three free passes per month without the silly restrictions of who uses them. Hell, you can resurrect an ancestor and bring them to the gym if you want. Avoid 24 hours corporate mentality!

Reply TO REVIEW

Was this review helpful to you?

Yes No

H2H Collective OPEN 24 HOURS!

Client Review on H2H Collective OPEN 24 HOURS!

L.B. Williams

L.B. Williams

Feedback:

Request a quote from
H2H Collective OPEN 24 HOURS!

Email Us

Our Partners

H2H Collective OPEN 24 HOURS!

Client Review on H2H Collective OPEN 24 HOURS!

L.B. Williams

L.B. Williams

Feedback:

Request a quote fromH2H Collective OPEN 24 HOURS!

Email Us

Our Partners

Request a quote from
H2H Collective OPEN 24 HOURS!