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Last Updated June 1, 2026
H2H Collective OPEN 24 HOURS!
DELIVERIES ONLY | Northridge, California, 91325
Client Review on H2H Collective OPEN 24 HOURS!
Feedback:
Gym is great but here is my zero stars experience with their billing and customer service department:Recently I added 2 of my friends under my account and while they provided their billing info so both of them will be charged on their card while me and wife on our current card on our account. It was agreed and totally fine by sale representative.The next month all of our 4 memberships were charged from my friends account which I felt very uncomfortable with and had to pay them back in cash.My friend contacted the billing explains the issue, they said no problem you can do that but we will need the owner of the account credit card again just to confirm that he agrees to that.So, the next day I called to provide my info and couldn’t read my c.c. since I was driving.I asked the representative over the phone if I can just do that at the front desk at the gym when I go there and he said sure no problem.Today I stopped by at the front desk, I explained my story, the lady at the front (assistant manager) told me that I can’t do that and all of our 4 memberships needs to be charged from one card (no matter who’s) according to they memberships policy.I told her that earlier we spoke with 2 different people who said we can do that. Long story short, we ended up canceling their 2 accounts. After that I called the billing again just to understand whose lack of knowledge is here, he told me over the phone that I can do that and split the payments but I will still be responsible for them so in case if they miss a payment the owner of the account will have to cover it - which is totally fine with but again, the lady at the front never explained that to me!!So I spoke with 4 different people at 24 hour fitness with 3 different opinions ... is that normal? You just lost 2 customers...sadly, because we liked the gym. Maybe the employees at LA Fitness will have a good training and one opinion, we will give it a try.
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